2020 Best Practices Study

AGENCIES WITH REVENUES OF:

<$1.25M $1.25-$2.5M $2.5-$5M $5-$10M $10-$25M >$25M

SERVICE & SALES SUPPORT STAFF PROPERTY & CASUALTY % Agencies with Commercial P&C Staff In agencies that have CPC Staff: Number of CPC Employees Avg CPC Revenue per Staff Payroll as a % of CPC Revenue % Agencies with Personal P&C Staff In agencies that have PPC Staff: Number of PPC Employees Avg PPC Revenue per Staff Payroll as a % of PPC Revenue

81.5%

96.7%

95.1%

100.0%

94.4%

97.7%

1.6

3.4

6.2

11.9

23.6

80.1

$351,633

$337,926

$465,384

$399,114

$382,776

$438,431

29.8%

20.0%

16.4%

16.5%

17.2%

18.7%

85.2%

86.7%

85.4%

90.7%

88.9%

97.7%

1.9

3.3

4.3

7.3

11.5

18.8

$276,243

$275,542

$231,039

$225,615

$248,692

$259,303

20.3%

19.5%

25.7%

23.0%

24.1%

29.6%

% Agencies with CL Claims Staff

18.2%

6.9%

25.6%

57.5%

80.0%

97.6%

In agencies that have CL Claims Staff: Number of CL Claims Employees Avg CL Claims Revenue per Staff Payroll as a % of CL Claims Revenue

0.2

1.1

1.1

1.0

2.0

7.1

$2,395,876

$3,735,438 $4,049,926 $5,895,032 $5,696,447 $8,771,041

1.0%

2.7%

1.4%

1.3%

1.6%

1.8%

% Agencies with PL Claims Staff

13.6%

13.8%

15.4%

32.5%

28.6%

33.3%

In agencies that have PL Claims Staff: Number of PL Claims Employees Avg PL Claims Revenue per Staff Payroll as a % of PL Claims Revenue % Agencies with P&C Value Added Staff In agencies that have P&C VAS Staff: Number of P&C VAS Employees LIFE & HEALTH / FINANCIAL % Agencies with L&H/Financial Staff: In agencies that have L&H/F Staff: Number of L&H/F Employees Avg L&H/F Revenue per Staff Payroll as a % of L&H/F Revenue % Agencies with L&H/F Value Added: In agencies that have L&H/F Staff: Number of L&H/F Employees Avg L&H/F Revenue per Staff Payroll as a % of L&H/F Revenue Avg P&C Revenue per Staff Payroll as a % of P&C Revenue

0.3

1.2

0.6

0.7

0.8

1.5

$1,311,838

$1,172,282 $1,446,871 $2,663,349 $5,097,026 $5,835,711

1.7%

6.0%

3.8%

2.5%

1.5%

1.7%

7.4%

16.7%

12.2%

23.3%

36.1%

79.5%

0.4

0.7

1.3

1.5

2.1

8.2

$1,951,878

$3,714,474 $9,285,966 $4,074,516 $10,231,427 $14,687,793

0.6%

1.4%

2.2%

2.1%

1.6%

2.0%

18.5%

33.3%

22.0%

69.8%

91.7%

97.7%

0.3

1.1

1.7

3.8

9.0

35.7

$561,325

$385,192

$345,508

$479,249

$416,297

$486,536

4.5%

18.4%

20.6%

17.2%

16.4%

17.6%

*

3.3%

4.9%

7.0%

27.8%

59.1%

*

0.1

1.0

1.2

4.5

6.8

* $12,684,080

$237,852 $2,328,623 $2,396,759 $5,536,840

*

0.7%

12.5%

18.0%

4.6%

2.7%

*Insufficient Data

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