2020 Best Practices Study

50.8%

42.5%

33.6%

28.4%

20.8%

14.7%

12.2%

11.1%

7.9%

5.4%

3.0%

2.8%

< $1.25M

$1.25M-$2.5M $2.5M-$5.0M $5.0M-$10.0M $10.0M-$25.0M

> $25.0M

P&C

L/H/F

AGENCIES WITH REVENUES OF:

<$1.25M $1.25-$2.5M $2.5-$5M $5-$10M $10-$25M >$25M

Breakdown by line for top P&C carriers: Personal

59.8% 29.9% 10.3%

49.7% 29.4% 20.8%

30.8% 23.6% 45.5%

31.7% 21.7% 46.6%

33.0% 13.1% 54.0%

15.6% 10.0% 74.3%

Small Commercial

Mid/Large Commercial

Breakdown by line for top 3 P&C carriers: Personal

60.8% 28.7% 10.5%

45.7% 32.2% 22.1%

31.8% 26.8% 41.5%

30.8% 21.0% 48.2%

32.4% 14.8% 52.8%

16.3%

Small Commercial

9.9%

Mid/Large Commercial

73.8%

Service Center Usage: % by Line of Business Commercial Lines Commission Personal Lines Commission

20.9% 14.9%

13.4% 61.8%

4.3%

1.0%

0.4%

1.3%

39.1%

26.7%

19.8%

17.6%

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