2023 Best Practices Study

AGENCIES WITH REVENUES OF:

<$1.25M $1.25-$2.5M $2.5-$5M $5-$10M $10-$25M >$25M

SERVICE & SALES SUPPORT STAFF PROPERTY & CASUALTY % Agencies with Commercial P&C Staff

72.7%

100.0%

100.0%

96.4%

96.3%

95.7%

In Agencies that have CPC Staff: Number of CPC Employees

1.0

2.6

5.0

9.3

21.0

92.9

Avg CPC Revenue per Staff

$387,475

$504,124

$547,429

$545,384

$541,357

$529,789

Payroll as a % of CPC Revenue

16.4%

13.0%

12.9%

14.8%

15.8%

17.2%

% Agencies with Personal P&C Staff

68.2%

100.0%

90.7%

85.7%

90.7%

93.6%

In Agencies that have PPC Staff: Number of PPC Employees

1.2

2.7

4.0

5.9

10.3

20.1

Avg PPC Revenue per Staff

$283,472

$275,821

$235,743

$263,309

$256,066

$250,703

Payroll as a % of PPC Revenue

13.3%

19.4%

21.3%

20.9%

25.4%

26.7%

% Agencies with CL Claims Staff

22.7%

16.1%

37.2%

57.1%

77.8%

91.5%

In Agencies that have CL Claims Staff: Number of CL Claims Employees

0.1

0.1

0.2

0.5

1.2

7.1

Avg CL Claims Revenue per Staff

$1,881,039

$3,803,253

$6,721,222

$6,748,580

$8,654,388 $10,276,247

Payroll as a % of CL Claims Revenue

0.2%

0.2%

0.5%

0.8%

0.9%

1.1%

% Agencies with PL Claims Staff

22.7%

16.1%

32.6%

39.3%

31.5%

27.7%

In Agencies that have PL Claims Staff: Number of PL Claims Employees

0.1

0.1

0.2

0.3

0.3

0.4

Avg PL Claims Revenue per Staff

$1,121,951

$2,113,860

$2,831,829

$3,408,074

$4,459,077 $10,406,854

Payroll as a % of PL Claims Revenue

1.0%

0.5%

1.0%

1.1%

0.6%

0.9%

% Agencies with P&C Value Added Staff

9.1%

16.0%

7.0%

26.8%

38.9%

63.8%

In Agencies that have P&C VAS Staff: Number of P&C VAS Employees

0.10

0.11

-

0.5

0.9

7.4

Avg P&C Revenue per Staff

$464,352

$2,170,954

$6,264,298

$4,578,723

$6,306,450 $11,889,005

Payroll as a % of P&C Revenue

2.0%

0.2%

0.1%

1.3%

0.6%

1.1%

LIFE & HEALTH / FINANCIAL % Agencies with L/H/F Staff:

36.4%

22.6%

60.5%

64.3%

85.2%

97.9%

In Agencies that have L/H/F Staff: Number of L/H/F Employees

0.2

0.2

0.6

2.3

5.5

40.7

Avg L/H/F Revenue per Staff

$78,014

$317,856

$361,425

$474,565

$470,117

$547,288

Payroll as a % of L/H/F Revenue

5.2%

6.4%

9.7%

11.5%

16.2%

18.7%

% Agencies with L/H/F Value Added:

-

-

2.0%

9.0%

18.5%

57.4%

In Agencies that have L/H/F Staff: Number of L/H/F Employees

-

-

0.01

0.12

0.4

4.4

Avg L/H/F Revenue per Staff

-

-

$1,903,301

$672,477

$4,177,440

$7,195,363

Payroll as a % of L/H/F Revenue

-

-

0.1%

0.4%

0.9%

1.7%

Cross Category Comparison

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