2024 BPS Study - Final (3.12.25)

AGENCIES WITH REVENUES OF:

<$1.25M $1.25-$2.5M $2.5-$5M $5-$10M $10-$25M >$25M

Processing Technologies: Paperless or e-documents ("eDocs")

100.0%

82.8% 65.5% 89.7% 51.7% 20.7%

97.2% 91.7% 94.4% 86.1% 36.1% 11.1% 41.7% 13.9% 83.3% 27.8% 47.2% 38.9% 63.9% 69.4% 13.9%

98.1% 81.1% 92.5% 64.2% 24.5%

94.6% 83.9% 85.7% 66.1% 21.4%

85.7% 85.7% 91.1% 73.2% 23.2%

Secure/Encrypted email

68.4% 94.7% 78.9% 21.1%

Electronic Funds Transfer (EFT)

Online Application

Online Chat Assistance

Virtual Chat Agent (via machine learning) Mobile App (manage accounts) Integrated Leads Processing

5.3%

0.0%

5.7%

8.9%

7.1%

52.6% 21.1%

27.6% 13.8%

37.7% 22.6%

41.1% 25.0%

57.1% 30.4%

Rating Technologies:

Use Comp Rater for PL Use Comp Rater for CL

47.4% 26.3% 31.6% 15.8% 57.9% 47.4% 10.5%

75.9% 13.8% 24.1% 27.6% 55.2% 58.6% 10.3%

67.9% 32.1% 43.4% 30.2% 58.5% 58.5%

71.4% 23.2% 41.1% 33.9% 55.4% 57.1% 12.5%

78.6% 35.7% 42.9% 37.5% 62.5% 62.5%

Use 'Bridging' from within AMS (PL) Use 'Bridging' from within AMS (CL) Use Carrier Agent Portal for PL Use Carrier Agent Portal for CL Offer Consumer Rating via Website

9.4%

8.9%

Productivity

AGENCIES WITH REVENUES OF:

<$1.25M $1.25-$2.5M $2.5-$5M $5-$10M $10-$25M >$25M

Total Number of FTE Employees:

6.0

11.3

20.9

34.8

71.7

279.7

AVERAGE

2024 BPS Pro Forma Rev per Employee 2023 BPS Pro Forma Rev per Employee

$183,050 $170,674

$182,593 $186,019

$188,362 $195,217

$225,793 $207,698

$240,379 $233,451

$249,538 $245,503

Pro Forma Compensation per EE Pro Forma Spread per Employee

$62,386 $120,664

$86,917 $95,676

$100,730 $87,632

$127,086 $98,707

$138,669 $101,710

$159,010 $90,528

AGENCIES WITH REVENUES OF:

TOP QUARTILE

<$1.25M $1.25-$2.5M $2.5-$5M $5-$10M $10-$25M >$25M

Pro Forma Revenue per Employee Pro Forma Compensation per EE Pro Forma Spread per Employee

$226,020 $47,637 $114,411

$215,163 $77,657 $117,679

$215,777 $79,565 $110,298

$258,286 $103,945 $111,913

$283,401 $114,645 $118,216

$277,422 $138,507 $102,897

Pro Forma Revenue per Employee ($ in thousands)

$283.4

$277.4

$258.3

$249.5

$240.4

$226.0

$225.8

$215.8

$215.2

$188.4

$183.1

$182.6

< $1.25M

$1.25-$2.5M

$2.5-$5M

$5-$10M

$10-$25M

> $25M

Average Top Quartile

Note : Pro Forma Revenue per Employee includes 1099 and outsourced employees.

Cross Category Comparison

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