2024 Best Practices Study

Our industry not only survived these events and threats—it thrived! We believe the Best Practices Study played a significant role in helping the industry to power through these challenging decades. Although the operating and financial benchmarks today are light years ahead of those in the first years of the Study , the process remains the same for agents and brokers who intend to be the best of the best. By committing to a culture of continual improvement using the Best Practices Process Improvement Cycle, Best Practices agencies ensure that they will not only survive in a future characterized by change but flourish.

Best Practices Process:

Benchmark your Agency

• The beginning of improvement is knowing where you are – benchmark your agency • Compare your agency to its Best Practices peers to see where you stand versus the best of the best • Identify the performance gaps, if any, that exist between your agency and its high performing peers • Once you’ve identified the causes of any performance gaps that do exist, implement strategies to eliminate them

Elevate Performance and Agency Value

Compare to Best Practices

Process Improvement Cycle with Best Practices

Implement Strategies to Close Gaps

Identify Performance Gaps

The results of this year’s Study are nothing short of remarkable. It will be amazing to see where this generation of Best Practices agencies can take the industry in the coming decades with their continued commitment to excellence.

Study Highlights

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