PULSE Magazine | November/December 2018 Issue

Customer Service Response:

254 calls were made during September. The questions asked focused on measurable

customer service actions.

Respondents were asked to rate the customer service provided by our medics on a scale from 1 to 5, with 5 being the best 77.14% of the patients rated the customer service they received at a 5 and 20% rated their service at a 4. The average rating overall was 4.71 out of 5 for customer service. The response we obtained from our customers is evidence of the great medics we have and the tremendous job they do each and every day.

Patient Comments:

 “They were very nice at the house because I had a dog I was going to have to put in the back room. They were concerned about me and my dog, and made sure the dogs had food and water before we left. They were very professional as well and got there very fast.”  “Service was excellent. Stayed to give all the information to the doctor which was very detailed, remem- bering everything was a concern for me and my wife as well, I was very impressed with that. His name was Gary.”  “They got there quickly, calmed me down, and let me know what my options would be. They were professional, friendly, supper attentive, like I was the only person in the world. They wished me well before they left, didn't just drop me off at the hospital.”  “I could not have asked for better people or service. I was in my shed when things fell on me. They got there so fast and got me to the hospital really quick. They could not have taken better care of me. They started an IV, and gave me a shot of morphine for pain.”

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