PULSE Magazine | November/December 2018 Issue

Customer Service Response:

299 calls were made during October. The questions asked focused on measurable

customer service actions.

Respondents were asked to rate the customer service provided by our medics on a scale from 1 to 5, with 5 being the best 75.31% of the patients rated the customer service they received at a 5 and 22.22% rated their service at a 4. The average rating overall was 4.70 out of 5 for customer service. The response we obtained from our customers is evidence of the great medics we have and the tremendous job they do each and every day.

Patient Comments:

 “They were great, I liked the guy who ran the EKG, he explained the EKG in respect to the nausea I was experiencing. Made me feel better as he explained I wasn't having a heart attack even though I felt so bad. They were really nice.”

 “They were excellent and made me feel a lot better. All three of them talked to me, and they were so very nice.”

 “They kept me informed, and knew what they were doing, they kept me calm.”

 “They were very curious and were good about letting me know what they were doing and asked me questions to make sure I was O.K.”

 “They were completely understanding of my situation and went above and beyond to take good care of me. They've taken good care of me before.”

47