CAI-NJ June 2017

NEW TECHNOLOGY... from page 46.

Make use of the support and tran- sition staff of the software provider. Question, question, question. Then question again. Most likely they have seen what you are going through or may go through. They can help with training materials and on-site visits early on. Try to anticipate the growing pains resulting from the changes in process. It’s probably impossible to get them all. A thorough review of your current policies and practices, and how they would migrate to the new system, can help you prepare introducto- ry materials, education and trouble- shooting issues when they eventually occur. Talk to Senior A/P, property managers and their administrators.

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