PEI Liquor Control Commission 2018 Annual Report

Goal 5 People & Culture

Goal Build a customer-focused, high-performance work environment that results in greater employee involvement, development, innovation and creativity. Objectives 1. Always recruit, retain, and develop the best people. 2. Foster a culture of performance, communication, and engagement. 3. Rigorously establish and promote a healthy, safe, and respectful workplace.

Actual 2016-2017

Target 2017-2018

Actual 2017-2018

Target 2018-2019

Target %

Training Hours per Employee - FTE

13.96

10.0

17.29

172.9

12.00

EMPLOYEE EXCELLENCE Plan

93.68%

90.0%

89.56%

99.51%

95%

Employee Engagement Index

79.52%

80.0%

76.6%

95.75%

80%

Employee Engagement Response Rate

94.09%

75.0%

78%

104%

75%

Employee Wellness Rate

98.23%

98.0%

98.83%

100.83%

99%

Lost-Time Frequency

6.05

8.00

2.84

291.69%

8.00

Performance Highlights

The PEILCC continued to re-invest in its employees training and development by providing them with a range of developmental opportunities over fiscal 2018. The PEILCC surpassed its fiscal 2018 goal and provided over 17 hours of training time per employee FTE. This increase above target was in part due to increased opportunities with Wine and Spirit Education Trust (WSET) partnership development which resulted in more training availability in this area. The PEILCC has continued usage of the internal training and development fund to complement efforts made in performance management. These funds are allocated to developmental opportunities that assist employees in achieving their personal career objectives, while simultaneously bridging individual performance gaps that collectively lead to increased levels of organizational success. From an employee engagement perspective, the PEILCC hit over 95% of the target goal in its overall employee engagement score in fiscal 2018. Success in this regard continues to be attributed to the diligence of PEILCC leadership in the administration of the

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PEILCC 2017-2018 Annual Report