IT Service Catalog FY16-17

Project Management Service Project Management addresses the requirements, needs, concerns, and expectations of multiple stakeholders to ensure delivery of services or products are achieved within cost, schedule, and desired performance.

INCLUDES:

• Requirement identification • Defining scope • Developing communication criteria • Executive reporting • Ensuring product cost, schedule, and performance criteria are achieved • Quality • Risk mitigation • Disaster recovery • Change management • Policy and procedure development • Metric accountability

How do we charge? There are no fees associated with this service. All projects must be approved by the IT Department CIO. Major cost drivers • Third party contracting/consulting fees • Improper requirement validation • Un-checked user/requestor changes to planned efforts • Unknown risk realization • Failure to seek Enterprise Solutions vs. independent fixes What should you expect? Service availability: 8 am - 5 pm, Monday - Friday

RESPONSE TIME Priority Time Critical 2 Hours High Same Day Medium 2 Days Low 3 Days

Contact: Doug Hanks Project Manager 336-373-7739

1. Bring all changes, new projects, and initiatives to the Change Advisory Board for approval. 2. Contact the Project Manager routinely to provide updates to your current portfolio. 3. Do not implement solutions without following change management processes and procedures. How can you help?

The IT Department executes over 200 projects and initiatives per year to meet all MAP goals. FACT:

11 I T S E R V I C E C A T A L O G • F Y 2 0 1 6 - 2 0 1 7