IT Service Catalog FY16-17

Franchise & Right-of-Way Management Service Management of telecommunication franchise agreements, cell tower negotiations, and private right-of-way use for fiber optic cabling.

INCLUDES: • Negotiation with Government Affairs Directors for telecommunication franchise agreements • Prepare business telecommunication negotiate cellular equipment agreements and equipment change agreements for city towers and water tanks • Oversee maintenance inspections and repair of City cell towers • Work with cable providers to resolve internal and resident complaints encroachments for City Council approval • Manage and

How do we charge? • Fee for annual occupation of telecommunication encroachments and telecommunication franchisees is located in Greensboro Code of Ordinances, Chapter 28.1 Telecommunications • Cell tower and water tank use by cellular companies is minimum of $30,000 per year for new co-location agreements Major cost drivers • Independent consultant performed Right-of-Way Cost Study and Fee Design to determine annual linear foot occupation fee for telecommunication encroachments and franchises • Benchmarked with municipalities to determine cost for cellular companies to co-locate on City cell towers and water tanks

What should you expect? Service availability: 8 am - 5 pm, Monday - Friday

RESPONSE TIME Priority Time Critical 2 Hours High Same Day Medium 1 Day Low 2 Days

Contact: John Gribble Franchise & Right-of-Way Manager 336-373-2464

FACT:

How can you help?

In 2015, the most requested service

1. Call 336-373-2464 when there is a resident concern that needs resolution

was password reset, with this request being entered 1204 times.

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