IT Service Catalog FY16-17

Custom Software Development Custom software development services include

INCLUDES: • Business Process Analysis • Business Process Documentation • Web Application Design • Development & Testing • Support & Maintenance for Custom Developed Hosting 3rd Party Software on Internal Database or Web Systems • Data Manipulation and Automation • Customized Tools for Processing Routine Batch Data Jobs • Batch Data Processing Software and Applications • Crystal Report Development • Configuration/

introducing, replacing, or enhancing software that no longer adequately meets a customer’s needs. Data driven web based applications are provided as well as interfaces for data processing. Custom software and data processes are integrated with other city systems where feasible. Additionally, data automation, data manipulation, data processing, and reporting services are provided.

What is this service? See Appendix E Application Services Supported Applications

How do we charge? There is no charge for in house application development.

What you should know • The needs of the larger organization are met by scaling up smaller requests where feasible. • Automation is built into business processes to increase organizational

efficiency and effectiveness. • Application uptime of 24x7.

Contact: Aimee Walker Application Services Manager 336-373-2016

FACT:

Applications Services built software that currently processes over 8500 online financial

transactions a year. Most payments go towards Building Inspections, Parking, Lane Closure, Business Permits and Privilege Licenses.

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