IT Service Catalog FY16-17

Service Catalog F Y 2 0 1 6 - 2 0 1 7 I N F O R M A T I O N T E C H N O L O G Y

Introduction......................................................................................................................................2 IT Organization Chart....................................................................................................................3 E-mail Service...................................................................................................................................4 Network Access...............................................................................................................................5 Telecom/VOIP...................................................................................................................................6 Skype for Business (Lync).............................................................................................................7 Desktop Support Services...........................................................................................................8 Digital Signage. ...............................................................................................................................9 Leasing Technology Service..................................................................................................... 10 Project Management Service.................................................................................................. 11 Franchise & Right-of-Way Management Service.............................................................. 12 Storage Area Network................................................................................................................ 13 Enterprise Server Support........................................................................................................ 14 IP Video Surveillance. ................................................................................................................. 15 IT Cyber Security.......................................................................................................................... 16 Public Safety Technology Support. ....................................................................................... 17 Custom Software Development............................................................................................. 18 Web Services................................................................................................................................. 19 Geographic Information Systems.......................................................................................... 20 Enterprise Asset Management................................................................................................ 21 Enterprise Solutions.................................................................................................................... 22 Appendix A: Fee Schedule........................................................................................................ 24 Appendix B: Wireless Locations.............................................................................................. 26 Appendix C: Severity Level Definitions................................................................................ 29 Appendix D: IT Policies............................................................................................................... 30 Appendix E: Application Services Supported Applications......................................... 31

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I T S E R V I C E C A T A L O G • F Y 2 0 1 6 - 2 0 1 7