IT Service Catalog FY16-17

Skype for Business (Lync) Microsoft Lync 2010 combines instant messaging, desktop sharing, application sharing, live meetings, audio conferencing and video conferencing.

INCLUDES: • Instant Messaging • Audio- conferencing • Video-conferencing • Desktop Sharing • Application Sharing • Collaboration through

How do we charge? Included in monthly MS Office charge (Appendix A)

Major cost drivers • Number of network devices in use • Hardware acquisition • Hardware support • Operations and engineering support • Maintenance • Internet filtering • Bandwidth

whiteboard documents • Collaboration through PowerPoint documents • Polling lists

RESPONSE TIME Priority Time Critical 4 Hours High Same Day Medium 3 Days Low 5 Days

What should you expect? Service availability: 24/7 service availability (maintenance windows will be scheduled during non-business hours) 99% of Lync troubles/issues repaired or completed within 3 days

Contact: Gerrad Biffle Telecommunications Manager 336-373-2333

FACT:

In 2015, Microsoft rebranded Lync to Skype for Business. User interface elements are changing to look more like the Skype consumers are used to.

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