2004 Best Practices Study

AGENCIES WITH REVENUES BETWEEN $2,500,000 AND $5,000,000

D.

Carrier Service Center Use

+25% Profit

+25% Growth

EXECUTIVE PERSPECTIVES

Average

# of Agency’s Personal Lines Carriers offering Service Center Option

0 1

35.5% 42.9% 62.5%

6.5%

0.0% 0.0%

2-3 4-5

38.7% 28.6% 12.5% 16.1% 28.6% 0.0%

PROFILE

6+

3.2%

0.0% 0.0%

+25% Profit

+25% Growth

Average

REVENUES/ EXPENSES

% of Agency’s Personal Lines Commissions Placed in Service Centers

39.3%

*

*

FINANCIAL STABILITY

+25% Profit

+25% Growth

Average

# of Agency’s Commercial Lines Carriers offering Service Center Option

0 1

29.0% 42.9% 37.5%

6.5%

0.0% 12.5%

EMPLOYEE OVERVIEW

2-3 4-5

51.6% 57.1% 50.0%

6.5% 6.5.%

0.0% 0.0% 0.0% 0.0%

6+

+25% Profit

+25% Growth

PRODUCER INFO

Average

% of Agency’s Commercial Lines Commissions Placed in Service Centers

7.4% 4.4% 1.4%

SERVICE STAFF INFO

*Insufficient Data

TECHNOLOGY

INSURANCE CARRIERS

APPENDIX

102