2004 Best Practices Study
AGENCIES WITH REVENUES BETWEEN $5,000,000 AND $10,000,000
Agency Management System Utilized
16.7% 30.0% 0.0% 46.7% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 3.3% 0.0% 0.0% 0.0%
Information Technology Staffing Agencies in this study group had an average of 1.3 employees (FTE) dedicated to managing/supporting their agency’s IT solutions with total payroll expense of $77,323 .
The Agency Manager (TAM)
Doris ebix InStar
Strategic Insurance Software (SIS)
VRC Insurance Systems XDimensional Technologies
*No agency management system, custom, etc.
Information Technology Expense (as % of Net Revenues)
+25% Profit 1.1%
Total IT Expense for Fiscal Year 1
1 Includes hardware/software leasing, supplies, maintenance & maintenance contracts, training, data communications, website development/maintenance, computer depreciation and software amortization.
SERVICE STAFF INFO
C. Impact of Technology and Business Process Improvements on Agency
Agency Productivity Agency Profitability
4.58 4.23 4.55 4.52
Agency Customer Service Management Information
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