2004 Best Practices Study

AGENCIES WITH REVENUES OVER $25,000,000

D.

Carrier Service Center Use

+25% Profit

+25% Growth

EXECUTIVE PERSPECTIVES

Average

# of Agency’s Personal Lines Carriers offering Service Center Option

0 1

20.0%

0.0% 25.0% 0.0% 0.0%

6.7%

2-3 4-5

33.3% 25.0% 25.0%

PROFILE

0.0%

0.0% 0.0%

6+

40.0% 75.0% 50.0%

+25% Profit

+25% Growth

Average

REVENUES/ EXPENSES

% of Agency’s Personal Lines Commissions Placed in Service Centers

29.6% 61.6%

*

FINANCIAL STABILITY

+25% Profit

+25% Growth

Average

# of Agency’s Commercial Lines Carriers offering Service Center Option

0 1

20.0% 25.0% 0.0% 20.0% 25.0% 25.0%

EMPLOYEE OVERVIEW

2-3 4-5

26.7%

0.0% 0.0%

13.3% 25.0% 25.0% 20.0% 25.0% 50.0%

6+

+25% Profit

+25% Growth

PRODUCER INFO

Average

% of Agency’s Commercial Lines Commissions Placed in Service Centers

0.8% 0.6% 0.4%

SERVICE STAFF INFO

*Insufficient Data

TECHNOLOGY

INSURANCE CARRIERS

APPENDIX

174