2004 Best Practices Study

AGENCIES WITH REVENUES BETWEEN $2,500,000 AND $5,000,000

EMPLOYEE OVERVIEW

EXECUTIVE PERSPECTIVES

A.

Employee Statistics

+25% Profit

+25% Growth

Average

Total Number of Employees*

28.9

24.6

30.6

PROFILE

Revenue per Employee

$136,369 $149,626 $137,621

Compensation per Employee

$79,658 $56,711

$70,778 $82,798 $78,848 $54,824

Spread per Employee

*Full-time Equivalents

REVENUES/ EXPENSES

Productivity

$200,000

Average

FINANCIAL STABILITY

+25% Profit

$150,000

+25% Growth

$100,000

EMPLOYEE OVERVIEW

$50,000

Compensation per Employee

Spread per Employee

Revenue per Employee

PRODUCER INFO

"Every employee that's in a sales or service role has a production goal. Even the CSRs start off with small goals, and most of them are amazed to find that they actually enjoy selling. We have a 'Writer Cup' contest that includes handicaps to level the playing field. Prizes/bonuses are paid to the top 7 performers."

SERVICE STAFF INFO

B.

Benefits Provided to Agency Employees

Fully Paid by Agency

Partially Paid by Agency

Fully Paid by Employee

Benefit Not Provided

Accident & Health Insurance (Employees)

51.6% 45.2% 0.0% 3.2%

If answer is “2”, $ amount paid/mo by employee

$119

TECHNOLOGY

Accident & Health Insurance (Dependent)

6.5% 45.2% 45.2.% 3.2%

If answer is “2”, $ amount paid/mo by employee

$190

Dental Coverage

12.9% 19.4% 25.8% 41.9% 87.1% 6.5% 3.2% 3.2% 74.2% 16.1% 9.7% 0.0% 48.4% 3.2% 19.4% 29.0% 6.5% 3.2% 3.2% 87.1% 38.7% 6.5% 0.0% 54.8% 12.9% 0.0% 0.0% 87.1% 16.1% 54.8% 19.4% 9.7% 25.8% 3.2% 45.2% 25.8%

Group Life Insurance Long Term Disability Short Term Disability

INSURANCE CARRIERS

Pension Plan Profit Sharing

ESOP 401(k)

APPENDIX

125 Cafeteria Plan

91