2004 Best Practices Study

AGENCIES WITH REVENUES BETWEEN $2,500,000 AND $5,000,000

How Time Was Spent

Group L&H CSRs

EXECUTIVE PERSPECTIVES

Average Top 25%

Selling New Business (New or Acct Rounding) 13.0%

Number

2.7

Administration 10.7%

High Low

10.0

0.9

Marketing (Placement) 21.4%

Average Commissions Serviced Average Pay ($) Average Pay (as % of Book Serviced)

PROFILE

$258,899 $617,830

$38,249

Claims Processing 9.1%

Customer Service 45.8%

14.8%

REVENUES/ EXPENSES

FINANCIAL STABILITY

How Time Was Spent

Personal P&C CSRs

Average Top 25%

Selling New Business (New or Acct Rounding) 16.2%

Number

5.4

Administration 3.1%

High Low

16.0

Marketing (Placement) 14.5%

1.0

EMPLOYEE OVERVIEW

Average Commissions Serviced Average Pay ($) Average Pay (as % of Book Serviced)

$173,577 $253,857

Claims Processing 4.8%

$32,782

Customer Service 61.4%

PRODUCER INFO

18.9%

SERVICE STAFF INFO

Multi-Line CSRs

Average Top 25%

How Time Was Spent

Number

* * *

High Low

Insufficient Data - Chart Not Applicable

TECHNOLOGY

Average Commissions Serviced Average Pay ($) Average Pay (as % of Book Serviced)

*

*

*

INSURANCE CARRIERS

*

*Insufficient Data

APPENDIX

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