Management Development Programmes 2020

CM1 Programme – Units Covered

Solving problems and making decisions

To enable candidates to make effective decisions to solve problems in the workplace

Indicative content:

• Ways to recognise, define, investigate and analyse problems • Objective setting in relation to problem • Brainstorming, problem solving and creative thinking techniques • Difference between data and information • How to calculate and use simple averages and basic summary statistics • How to prepare and use grouped data and tables • Interpretation of charts and diagrams • Methods of indexing, referencing and structuring qualitative information • How to evaluate options • The importance of adequate and relevant information for effective decision-making • Identification of what information is relevant to specific decisions • Decision making techniques • The use of simple planning techniques- action plans, Gantt charts • Effective presentation of a case – i.e. providing facts and evidence, not just opinion • Monitoring and review techniques to evaluate outcomes of problem solving activities

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