MELA Meeting Minutes 2003 - 2017

The following people were nominated for president-elect: (1) Chris Jenkins (2) Phyllis Johnson. Jackie Bailey-Hall made the motion to end nominations; Julia Parker seconded the motion.

The following people were nominated for secretary: (1) Julia Parker. Jackie Bailey-Hall made the motion to close nominations; Dr. McCrimon seconded the motion.

Audra Leverton made the motion that Phyllis Johnson receive the consensus election for Vice President; Dr. McCrimon seconded the motion. Motion carried. Julia Parker was elected secretary by acclamation.

Congratulations to Phyllis Johnson for her election to the vice president position. Phyllis will take office during the August 2010 meeting.

Congratulations to Julia Parker for her election to the secretary position. Julia will take office during the June 2010 meeting.

VII.

SBCJC Business – Christian Pruett a. Presidium – the association will be moving forward with Presidium. Presidium will be stepping up their services for an amount much less than that we normally pay. Richa is part of the client services team with Presidum, along with Hanna. Their main focus is Bb technical support. She is working on a script that will state that the current Bb system is down for an upgrade, so that call center staff will see the message prior to following the question queue. For MSVCC, they wish to address issues quickly and get knowledge base errors updated for call center staff. Richa stated that Presidium is currently working on a Bb 9.0 and D2L 9.0 knowledge base. The Bb 9.0 version will be available at the end of May. Christian has been discussing the possibility of having individual phone numbers and portals for each MSVCC college so that it helps the staff know what systems are in use at that institution. In October of 2008 Tish Stewart, Christian Pruett, Dr. Qualls, and Buffy Matthews visited the Presidium call center in Summerset, KY. We would like to give other DLCs the ability to visit this call center as well.

They are currently working with other clients on student service areas such as financial aid, IT help desks, etc.

b. YouTube / MSVCC Partnership (Terry). Terry is exploring this idea. There are currently 7 million educational videos on YouTube. There is also a YouTube edu site. He will continue to research and bring this idea back to the group at a later time.

c. Pronto Training Checklist (Terry). Terry and Christian conducted a training session at Co-Lin and it was a good workshop. Terry had two labs side by side and gave them activities to do as

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