MELA Meeting Minutes 2003 - 2017

IV.

Unfinished business a. Drop/Add Period: Pam Hemphill presented for Curtis Kynerd. His question is when the approval for a two day add/drop period occurred. Audra stated that this was approved by the Dean's association. A general discussion ensued about the desired length of add/drop. Audra suggested that we test out the two-day time frame for fall and provide feedback at this point. b. Summer registration begins March 28 th . Colleges should have their master course ready to go by Friday, March 11 th . c. Withdrawal Process: dismissed d. Proctored Testing: Hubert Yates stated that there were many complaints about testing centers not being available at convenient times. Mr. Yates asked that colleges look at the hours of availability. Mr. Yates also indicated that Jones Jr. College is no longer providing testing for MSVCC students. New Business a. Enrollment Tool Enhancement Committee report: Hubert Yates presented the proposed modifications for MSVCC Enrollment Tool. i. Exportable report of students in a delimited text report for both Students taking (college) courses and Students taking hosted courses ii. Non-verified students will be removed from batch file prior to upload into Blackboard iii. Add/Select and Remove courses will replace Build List of Courses Offered by (college) iv. Course Listing Review report added v. Mr. Yates stated that Mr. Burnett mentioned that the student id needs to be revisited. Mr. Burnett collects a five (or six) digit ID number that could be combined with a student's initials to use as the blackboard login. A general discussion about issues with using this format took place. This id would change every semester. Members discussed adding the six digit date of birth to the registration form so that it can be used by students to login to their student profile rather than social security number. b. Strategic Planning i. Ms. Kimble would like to present honesty, discipline, and grievance policies to the president's association along with the policies and procedures manual. Members were asked to provide feedback. Andrea Scott moved to accept the Honesty Policy as presented. Hubert Yates seconded the motion. Janice Poole moved to accept the Discipline Policy as presented. Laura Lofton seconded the motion. Members agreed to change Item four as follows: If the student is not satisfied with the resolution of the grievance, the student must follow the procedures prescribed by the student's providing college in writing. The appeal to the providing college must be made within five working days of the previous decision. Andrea Scott moved to accept the Student Grievance Procedure as modified by members. Hubert Yates seconded the motion. Topic of the Day--Presentation by Presidium Learning a. Technical support system that is provided 24/7. b. Multi channel contact center-both telephone and web (including live chat) services. c. Scope includes basic enrollment, hardware and major application support d. Privately branded: MSVCC Technical Support e. Examples of customer base: Washington State VCC, Maricopa Comm Colleges in Arizona, Louisiana technical colleges f. Reporting tools based on calls and visits to help center. Can be based on individual institution. g. Scheduled monthly conference call. h. 92% of issues are handled with no wait time. i. One account manager who will be the primary contact

V.

VI.

91