PULSE Magazine | October 2018 Issue PE

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EXCELLENT

Lockett, Yvonne Flores, Roman

This attached note was left on my unit while I was inside the HEB at 41st street one evening. I would like to pass this on to the entire system.

KUDOS

Ed Johns , Commander

This is how you move your office if you work for EMS (Chief Piker is in the process of moving his office).

Kudos to Jackie for helping at the customer window on her busy day.

The person at the window is one of our most time consuming difficult patients. Jackie was able to get her to sign two authorizations when she has refused in the past. In addition, the patient told Jackie that her blood sugar was falling and she needed something to eat but she was riding the bus. Jackie escorted her to our snack machines to get a snack and gave her a cup of coffee.

Thank you Jackie for going over and above.

Margaret Hackett

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