Customer Loyalty Newsletter - August 2018

ONE PROFESSIONAL TEAM ISSUE 23 Customer Loyalty Newsletter – Aug 2018

NPS SCORES March 1, 2018toAugust 31, 2018

In this issue:

Page 2 Closing the Loop on Customer Feedback Page 5 Good Job Report Page 7 One Professional Team!

Steamboat – Wagner Rents (0013)

100.00% 96.88% 90.91% 90.91% 90.48% 88.37% 88.00% 87.50% 86.67% 83.33% 81.58% 81.58% 81.54% 81.25% 81.11% 80.00% 79.17% 78.54% 77.78% 77.55% 76.42% 76.00% 74.19% 72.73% 71.74% 70.41% 68.75% 68.00% 67.65% 63.49% 62.89% 33.33%

2 nd Steel (98)

Grand Junction – Wagner Rents (0011)

Gypsum – Wagner Rents (0010)

Hayden (04) Durango (01)

Current NPS Loyalty Score 77.73%

2018 NPS Goal 82.00%

Albuquerque – Power Systems (15) Silverthorne – Wagner Rents (0015) El Paso – Wagner Rents (0017) Albuquerque – Wagner Rents (0016) GOAL = 82% Carlsbad – Wagner Rents (0028)

Pueblo – Wagner Rents (0002)

Grand Junction (02)

Las Cruces – Wagner Rents (0021)

El Paso (12)

Carbondale – Wagner Rents (0008)

Pueblo (03) Aurora (00)

Burlington (06)

Loyalty Spotlight

Denver – Wagner Rents (0004)

Windsor (09) Bloomfield (11)

Fort Collins – Wagner Rents (0005)

Aurora – Power Systems (05)

Colorado Springs (39)

Albuquerque (10)

Silver City (16)

Giving EXCELLENT service to our customers: CASTLE PEAK MASONRY CITY AND COUNTY OF DENVER HUDDICK EXCAVATING INC ( Read more in the “Good Job Report” pgs. 5-6)

Yuma (38)

Tech Products (97)

Commerce City – Wagner Rents (0012)

Hobbs (13)

Carlsbad (14)

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