CIO Connect Newsletter August 2012 Edition

From the Desk of Deanna Wise EVP/CIO Creating an IT Culture of Success

We are entering the go-live season with the Cerner implementations in Southern Nevada and Sequoia Hospital, along with advance clinical upgrades in Central Coast and San Joaquin- Sierra region . In addition to these critical projects, we are also developing an ICD-10 upgrade strategy, supporting the Consolidated Business Offices (CBO) initiative and creating mobile solutions, while providing system-wide hardware and software support. These are just a few of the many important projects in development.

I know we will be successful with these projects because we are creating a culture of success in our IT Department. This culture begins with our people. We are adding quality members to our team at all levels within IT. The structure of our organization is also taking shape with the promotion of Elise Dempsey, RN, PhD to VP of Clinical Informatics and new VP of Clinical Improvement, Laura Young. We will also soon be announcing the new VP of Technology and Infrastructure. Along with our people, we introduced a service model this past July called the Service Delivery Improvement Model (SDIM). This model shows that if we can improve our service and operations in several defined areas, we will see an increase in efficiency and effectiveness. Most importantly, this model shows how we can increase customer and employee satisfaction. It is a passion of mine to be identified as a top IT department in the nation. We are identifying this success by external and internal yardsticks. Externally, we are measuring ourselves against other top IT departments through the application of online awards and surveys. Congratulations to Johnathan Nielsen and the P2MO department for recently being recognized as a top PMO department among an elite list of organizations. Being recognized externally is only half the equation; it is more important that you feel you are working for a top IT department. To measure this, we use the annual DOC survey results and will begin introducing IT surveys to make sure we are on track to be a top department. By combining a quality, passionate staff and a service delivery improvement model, I know we will be successful in this busy go-live season and will create an IT culture of success for the long term. Enjoy this edition of your CIO Connect Newsletter. In appreciation, Deanna

CIO Connect Newsletter August 2012

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