Fidante Benefits Package

Member Action Required!

New members of Staff: 1. Look out for the invite email and reply at your earliest convenience with specific instructions.

Existing Members of Staff: 1. Please remember to add a new qualifying partner and/or children as soon as eligible (delays may result in medical underwriting and personal exclusions being imposed). 2. You can do this by emailing JMA – link below. 3. Please remember to remove ex-partners (in the event of a divorce) and children who are no longer eligible.

Who do I contact about claims?

It is absolutely crucial to follow the correct claims procedure. Details of the process can be found within the BUPA guide and contact numbers are shown on your Membership pack that will be provided.

If the correct process is not followed, it is unlikely that the claim will be covered.

Please note that all claims must be handled personally by you and/or other adult family members on your plan. Neither Fidante HR, nor JMA can handle claims on your behalf (the insurer is not able to discuss confidential medical information with any third party).

Who do I contact for further information?

For any claim related queries, you must contact BUPA direct (please see the notes above).

For any administration queries, or questions on the Plan, please contact the Corporate Team at JMA corporate@jmurray.co.uk Phone: 020 8642 3680

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