2019-2020 Purchasing Guide Volume 6

FORMS & REFERENCE ORDERING POLICIES ……………..……. Customer Policy: Maintenance Supply Headquarters is a wholesale distributor only to the multi-family housing and qualified service firms. Business Hours:

Our customer service, credit, sales and shipping departments are open from 8 a.m. to 5 p.m., Monday through Friday. We observe all major holidays. Courtesy Accounts: As a courtesy to property owners and/or management agents, we will process one (1) order on a “Courtesy Account” basis prior to receipt of a signed credit application. To initiate a “Courtesy Account”, we just need some basic information about your property/business and you can place your order immediately. Minimum Order: Orders of $50 or more are delivered free within our local delivery areas. Back Order Policy: Products that are currently not available will not be automatically back ordered, however we will back order at your request. Our customer service representative will provide you with an estimated arrival date of when we expect that product to be in stock.

Terms of Sale: Our terms are net 30 days from the date of invoice unless otherwise noted on your invoice. All accounts are payable to Maintenance Supply Headquarters and should be remitted to the address indicated on your invoice. All sales on special orders are final. We also accept MasterCard, Visa, American Express and Discover at the time of purchase. Will Call Counter: Walk in and place your order or give us a call and we’ll have it ready for you to pick up when you arrive. Delivery Policy: If you are within our local delivery area and you place your order before 10am, you will receive your items that same day otherwise; your items will be delivered the next business day. Orders outside of our normal delivery area may require additional freight. Products with a “Hazardous Material” designation will have limited deliverability outside of our normal delivery area. Billing/Statement Procedure: A priced invoice will be provided with your items upon delivery. If you would rather us mail or email your invoice to you, just let us know. The same options are available for a monthly statement or if you’d rather not receive a statement at all, we can honor that request as well.

Returned Merchandise: You may return catalog items that are unused and in resaleable condition for a full credit within 30 days of receipt. Items you wish to return need to be returned in their original packaging with a copy of the original invoice. Special orders cannot be returned.

Maintenance Supply Headquarters shall not be held responsible for typographical errors and will not be held responsible for any liability associated with misprints, errors, and/or pricing discrepancies in this catalog. This catalog may not be reproduced in whole or in part without the expressed written consent of Maintenance Supply Headquarters. Warranty Disclaimers and Limitation of Liability MAINTENANCE SUPPLY HEADQUARTERS, L.P. (“MAINTENANCE SUPPLY”) WILL PASS ON TO CUSTOMER MANUFACTURERS’ WARRANTIES, IF ANY AND ONLY TO THE EXTENT ASSIGNABLE, WITH RESPECT TO PRODUCTS SOLD HEREUNDER AND WILL AT MAINTENANCE SUPPLY’S DISCRETION REPLACE THE PRODUCT OR REFUND THE PURCHASE PRICE OF ANY PRODUCT DELIVERED IN A DEFECTIVE CONDITION. THIS WARRANTY DOES NOT EXTEND TO ANY DEFECT, MALFUNCTION OR FAILURE OF A PRODUCT CAUSED BY ANY UNAUTHORIZED MODIFICATION OF THE PRODUCT OR THE MISUSE, ABUSE, ACCIDENT OR USE OF THE PRODUCT IN A MANNER FOR WHICH IT WAS NOT INTENDED. WITH RESPECT TO ALL PRODUCTS SOLD, CONVEYED OR DELIVERED TO THE CUSTOMER, EXCEPT AS EXPRESSLY SET FORTH ABOVE, MAINTENANCE SUPPLY DOES NOT MAKE AND HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSES, CONFORMITY TO CATALOG, SAMPLES OR MODELS AND ALL SUCH OTHER REPRESENTATIONS OR WARRANTIES. CUSTOMER AGREES TO ACCEPT SUCH PRODUCTS “AS IS”, “WHERE-IS” AND “WITH-ALL FAULTS” BASIS AND TO ASSUME ALL RISKS REGARDING THE QUALITY, USE AND PERFORMANCE OF SUCH PRODUCTS. CUSTOMER FURTHER AGREES AS A CONDITION OF ANY SALES TO CUSTOMER THAT MAINTENANCE SUPPLY SHALL IN NO WAY BE LIABLE TO CUSTOMER FOR ANY LOST PROFITS, COSTS, OR DAMAGES OF ANY KIND ARISING OUT OF THIS AGREEMENT OR THE USE OF THE PRODUCTS, INCLUDING WITHOUT LIMITATION, PUNITIVE, INCIDENTAL AND CONSEQUENTIAL DAMAGES, WITHOUT REGARD TO THE CAUSE OR CAUSES THEREOF OR THE NEGLIGENCE OF MAINTENANCE SUPPLY AND/OR CUSTOMER, EVEN IF MAINTENANCE SUPPLY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. CUSTOMER FURTHER AGREES THAT CUSTOMER’S ONLY REMEDY AGAINST MAINTENANCE SUPPLY SHALL BE (I) THE REPLACEMENT OF DEFECTIVE GOOD WITH THE SAME PRODUCT OR A PRODUCT OF LIKE KIND AND/OR EQUIVALENT VALUE OR (II) THE RETURN OF THE PURCHASE PRICE, AT THE SOLE DISCRETION OF MAINTENANCE SUPPLY. THIS SHALL BE THE SOLE AND EXCLUSIVE REMEDY OF CUSTOMER AND NOT CUMULATIVE OF ANY OTHER RIGHTS OR REMEDIES THE CUSTOMER MIGHT HAVE BY LAW OR IN EQUITY, ALL OF WHICH CUSTOMER HEREBY KNOWINGLY AND VOLUNTARILY WAIVES. MAINTENANCE SUPPLY and Customer agree that the foregoing disclaimers of warranty and limitation of liability are “CONSPICUOUS” disclaimers for purposes of applicable law, rule, regulation or order. Some jurisdictions may not allow exclusions of certain implied warranties, so some of the above exclusions may not apply to you. 840 supplyHQ.com | Phone: 866.630.6747 | Fax: 866.631.6747