MATC 2022-23 Catalog

OFTECH

DEGREE/DIPLOMA/CERTIFICATE COURSE DESCRIPTIONS

will demonstrate speci fi c document formatting and keying speed competencies. Prerequisite(s): Complete OFTECH-103. OFTECH-136 Credits: 1 Keyboarding Skill Development 1 Using a computer and web-based software, this course is designed to improve keying speed and accuracy. Passing a Challenge Exam (50+ words per minute with no more than fi ve errors on a fi ve-minute timing) may be completed in lieu of taking this course. Contact MATC’s School of Business for exam information. Prerequisite(s): Complete OFTECH-103. OFTECH-137 Credits: 3 Business Document Production 2 Students acquire pro fi ciency in producing documents, editing and composing more complicated business documents, making decisions, following directions, and performing realistic o ffi ce tasks through simulation. Prerequisite(s): Complete OFTECH-133. OFTECH-146 Credits: 1 Keyboarding Skill Development 2 Using a computer and web-based software, this course is designed to improve keying speed and accuracy. Passing a Challenge Exam (60 words per minute with no more than fi ve errors on a fi ve-minute timing) may be completed in lieu of taking this course. Contact MATC’s School of Business for exam information. Prerequisite(s): Complete OFTECH-136. OFTECH-153 Credits: 1 Collaboration Tools Students will learn, compare, and analyze the successful use of collaboration and social media tools used in organizations today. Topics include online calendaring, online document editing and fi le sharing, social media, and videoconferencing. Prerequisite(s): Complete OFTECH-105 or COMPSW-106. OFTECH-165 Credits: 3 Administrative O ffi ce Procedures 1 This course is designed to develop administrative professional skills and attitudes needed in today’s global business environment. Topics include communicating in a business environment, making ethical decisions, working independently and as a team member, and managing time. Learners are introduced to meeting, travel and event planning, and mail processing, telecommunications and ergonomics. Prerequisite(s): Complete OFTECH-122 and OFTECH-133. OFTECH-170 Credits: 3 Meeting and Event Planning for Support Personnel This course introduces students to the basics of project planning as an administrative assistant. Students plan and execute meetings and business events.

Meeting and event preplanning activities, facilitating events, producing meeting/event documentation, coordinating equipment, facility, and food and beverage needs will be discussed. Students plan travel for business executives as well as prepare a travel itinerary. OFTECH-182 Credits: 3 Customer Service Skills Students will receive an introduction to customer service principles including the concepts and practices needed by today’s support personnel for providing e ff ective customer satisfaction in any business organization, domestic or international. Customer service strategies covered in this course include e ff ective listening, oral and written communication; analytical and problem-solving skills; and teamwork. OFTECH-183 Credits: 3 Bilingual Customer Service Skills Overview of the behavior exhibited by successful customer service professionals featuring simulated business settings. Includes conventional behaviors of the workplace, professional communication in the customer service setting, grooming and clothing for a business setting, telephone and email etiquette basics, e ff ective answers to sales questions, punctuality and the work ethic, professionalism in the workplace, basic qualitative activities, behavior with co-workers, customer service challenges, exceptional customer service, and career advancement strategies in customer service. In addition, learners will study and train in organizational communication within a multicultural, global environment, and interpersonal communication skills in a culturally diverse workforce. OFTECH-184 Credits: 3 MS O ffi ce: Word, Excel, Access and PowerPoint This course o ff ers skill development in PowerPoint and items such as multiple-page documents with attributes, spreadsheet with formulas and functions, database with tables, queries, forms/reports, presentations, internet and email. Prerequisite(s): Complete OFTECH-101. OFTECH-185 Credits: 3 MS O ffi ce – Intermediate This course o ff ers skill development in intermediate and integrated applications in Word, Excel, Access, PowerPoint, and other technologies including online networking tools. Prerequisite(s): Complete OFTECH-184. OFTECH-187 Credits: 3 Business Publications In the course, students will create print ready newsletters, brochures, fl yers, forms, business cards, and other business publications using current publishing software including MS Publisher, MS Word, and Adobe. Prerequisite(s): Complete OFTECH-101.

OFTECH-111 Credits: 3 Workplace Communications for Support Personnel Students in this course study the principles, strategies, and techniques of e ff ective written, oral, and digital business communication. Emphasis is placed on applying grammar and mechanics to create written messages including emails, memos, letters, reports, and résumés. Students learn productive techniques for business meetings, presentations and interviews, as well as communicating professionally in an increasingly global, digital workplace. OFTECH-119 Credits: 3 Information Management Students learn the basic principles and procedures of creation, storage, retrieval, retention, and disposal of records. The management of electronic and image records is included. Rules for alphabetic, numeric, geographic, and subject fi ling are applied. OFTECH-122 Credits: 3 Business English Essentials This course is designed to improve oral and written communication skills. Study of English fundamentals, including parts of speech, agreement, sentence types, and plurals and possessives, as well as rules for punctuation, capitalization, number usage, and spelling and vocabulary, are emphasized. OFTECH-123 Credits: 3 Proofreading and Editing This course is designed to help the student improve proofreading and editing skills using hard copy and computerized materials. The course will also introduce the student to basic transcription skills where the student will be required to apply proper proofreading and editing techniques. Prerequisite(s): Complete OFTECH-122 with minimum grade of C and OFTECH-133. OFTECH-128 Credits: 1 MS Word – Part 1 Using MS Word software, students format, type and print documents; edit a document using simple editing features; manipulate multiple-page documents; and create and edit simple tables. OFTECH-129 Credits: 1 MS Word – Part 2 Students will create Word templates, merge documents, create reports with table of contents, bibliographies, bookmarks, and styles, and develop attractive newsletters and on-screen forms. Prerequisite(s): Complete OFTECH-128. OFTECH-133 Credits: 3 Business Document Production 1 This course is designed to enhance keyboarding skills and to develop basic document formatting techniques while applying decision-making skills. Students

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