P&P August 2016

TODAY’S EXPERTISE FORTOMORROW’S SOLUTIONS

contents www.aphsa.org

Vol. 74, No. 4 August 2016

departments

features

10

3 Director’s Memo

TANF at 20 Personal and Professional Reflections

Social Determinants of Health Framework Supports Healthier Outcomes

5 Legislative Update APHSA Issues Comment on Confidentiality of Substance Use Disorder Patient Records NPRM

6 Locally Speaking

Roadmap to Child Well-Being

14

8 From the Collaborative

APHSA “Locals” Charting a New Pathway to Prosperity and Well-Being Local agencies Are Concurrently Designing, Developing, and Implementing New Initiatives How a Modernized Lobby Turns Chaos Into Calm Cabbarus County Overhauls Business Processes to Improve Client Services

Human Services in All Policies: The National Collaborative’s Focus on Multiprogram Coordination

30 Technology Speaks

Transformational Human Services: Moving to a New Paradigm

32 Living in an Agile World: Know Before You Go

33 From Catching People When They Fall to Lifting Them as They Rise: Three Digital Technologies Reinventing Human Service Delivery

18

34 Uncovering Oregon’s Path to Integrated Eligibility

35 Powering Better Child Welfare and Social Services

36 Legal Notes

Matching the Right CPS Investigator with the Right Investigation

37 Association News

22

Avoiding Duplicates National Accuracy Clearinghouse Helps States Save Millions by Fighting Dual Participation

Moving Up the Value Curve Through the National Summit

38 NAPCWA Conference News, Award Recipients, and NASCCA 40 Staff Spotlight Christina Becker, Health Policy and Program Associate

52 Our Do’ers Profile Tetrus Corporation

26

Planning for an Incremental Approach to Modernization A Four-Step Planning Process with a Clear Vision for How to Get to the Finish Line

Cover Illustration by Chris Campbell

1

August 2016 Policy&Practice