P&P August 2016

DISCOVER A SOLUTION FOR YOUR ORGANIZATION AT ISM2016

The 49 th ISM Annual Conference has a full agenda with more than 30 general and breakout sessions covering a broad spectrum of topics and solutions within health and human services (HHS). Agenda themes for this year include Data Analytics, Agile/Modularity Methodology, Disruptive Technology, Service Delivery, Federal Guidance, Leadership, and Security.

Data Analytics ISM2016 increases the focus on data and the expanding role of data analytics in HHS. In the current political climate, HHS agencies are under increasing pressure to show measurable improvement in the lives of citizens who are served, not just timely delivery of benefits. Agency leadership is now looking at client outcomes. This demands that agencies develop innovative approaches to data being captured, along with mining that data to provide meaningful guidance in creating positive outcomes for citizens. On the topic of “big data,” this year’s agenda moves the discussion from theoretical to practical. ISM2016 includes sessions that demonstrate how to apply data analytics to improving client outcomes. You will also see how nontraditional sources of data, when added to the mix, provide case managers with a more holistic view of the client, opening paths to new approaches for targeted delivery of services. Past conferences have focused on integration of programs and increased data sharing. Although a client or family may appear to have been well served through more efficient benefit programs, this increased amount of data, when properly analyzed, can provide case managers with new insight on ways to work more effectively with clients, moving them closer to realizing their potential. One emerging idea with potential for improved outcomes is in the area of cognitive and behavioral science. There is increasing research on how the brain functions in various situations and on the impact trauma and environmental conditions have on decision-making. The use of data analytics is proving to be very valuable in providing effective approaches to administering services, which, in turn, is producing more promising outcomes. ISM2016 sessions dive deeply into this topic, explaining how it can impact delivery of child welfare services and help clients make better decisions. Traditionally, data analytics has been used in fraud detection and prevention. While this staple continues to be a part of the discussion, ISM2016 takes a new look at how analytics can help guide program cost reductions, beyond the traditional approach of doing more with less. Data analytics provides an opportunity for improved resource allocations and program policy changes that more effectively meet the challenges of budget cuts. One area of particular interest is how the use of data is proving to be an effective weapon in addressing the opiate crisis challenge. The good news about data analytics is that the specter of working with “big data” is not some large and expensive project that takes years to produce results. Advancements in technology are now making the challenge not about the software, but about the questions program decision-makers have and how best to address them. With a greater focus on program integration and data sharing, coupled with new tools found in the marketplace, we can anticipate a wealth of information and knowledge resulting in continued outcome improvements for our citizens and a more efficient and effective organization able to respond quickly and intelligently to new challenges.

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www.ISMconference.com