CJ_TrainingDoc_Template_Selling Skills final
Wha t you wi l l l ea r n i n t h i s modu l e :
Wha t s e l l i ng i s a l l abou t ?
Unde r s t and t he env i r onmen t t ha t y ou s e l l i n . How t o l ook f o r s a l e s oppo r t un i t i e s ? How t o p r e s e n t t he p r oduc t s t o t he pa s s e nge r s ? Wha t a r e t he s t ep s i n t he s a l e s p r oc e s s ? How t o hand l e d i f f i c u l t s i t ua t i on s ?
In this module we are going to explore all
these elements and look at ways in which
we can use the information and skills to
Selling and buying has been around for as
increase our In-flight sales.
long as mankind exists. Products or services
"Everyone lives by selling something." R R O O B B E E R R T T L L O O U U I I S S STEVENSON
were offered to meet a need identified.
The module will be broken up into 9 sub-
Selling has gone from travelling sales
modules for ease of dealing with the
people to know on doors to influencing
content. The sub-modules are:
people to where we are today.
6.1. The Context – the environment that
we sell in.
Today it is all about emotional intelligence,
understanding and respecting your
6.2. The Passengers – what we need to
customers/passengers and building a
know about them.
relationship with them. We are all tired of
the different gimmicks and tricks that
6.3. Ourselves – what we must know and
companies use to get us to buy their
be able to do.
6.4. The Sales Steps – An overview.
Ultimately we will buy something if we have
a need for it, if we have rapport with the
6.5. Sales Awareness – looking for sales
person selling it, if we feel that the person
has our best interest at heart and if the
product meets our needs.
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