ACQ Vol 12 No 3 2010

Very Extremely dissatisfied dissatisfied Satisfied satisfied satisfied Somewhat Very

8. The therapist’s explanation of results was in language I understood (jargon was explained and not assumed) 9. The cost of the initial assessment session was appropriate 10. The report (if applicable) was promptly posted to me 11. The report (if applicable) was comprehensive 12. The report (if applicable) was clearly written (jargon explained) 13. The report (if applicable) was accurate 14. The therapist’s recommendations were specific and practical 15. Therapy goals were planned with my input (the therapist asked about my main concerns and goals) 16. I was involved in my child’s sessions 17. The therapist explained what activities were to be done, why and how 18. The resources used in the therapy session were appropriate (fun, maintained my child’s attention) 19. Homework was explained to me 20. Homework was the right amount 21. My child enjoyed the homework (fun, motivating) 22. My child progressed with therapy 23. The anticipated length of time needed for therapy was discussed with me 24. My child’s teacher was informed of assessment results and how to help (report or phone or scrapbook or via me) 25. The cost of the therapy session was appropriate 26. The therapist was competent 27. The therapist behaved in a professional manner 28. The therapist’s interpersonal skills were appropriate (supportive, approachable, displayed empathy) 29. The therapist helped me transfer my child’s therapy into everyday contexts (made suggestions)

30. I feel my skills and knowledge have increased 31. The therapist’s cancellation policy is displayed

32. The cancellation policy was discussed 33. I agree with the cancellation policy 34. The therapist’s qualifications are displayed 35. The therapist’s therapy resources are adequately maintained (clean, in working order)

36. My satisfaction with therapy outcomes 37. My satisfaction with health rebates

What I expected of speech therapy Any barriers to my child’s progress (therapist? family? other?) What I like/d about my experience of speech therapy What I don’t /didn’t like I would like to see improvements in Any other comments, questions, issues

Overall satisfaction rating

139

ACQ Volume 12, Number 3 2010

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