LOREAL_Registration_Document_2017

L'Oréal’s corporate social, environmental and societal responsibility* L’ORÉAL’S CORPORATE SOCIAL, ENVIRONMENTAL AND SOCIETAL POLICIES

MYLEARNING.COM: A PORTAL DEDICATED TO EMPLOYEE TRAINING

FIT CULTURE APP : THE FIRST MOBILE APPLICATION SPECIFICALLY FOR NEW HIRES As part of the integration process for each new hire across the world, L’Oréal has developed the first mobile application (available in 11 languages) whose purpose is to enable each new hire to understand and grasp the Company's culture. This is a major advance in the world of Human Resources in the digital era which impacts more than 10,000 new recruits each year. The application's concept is as follows: there are content capsules on subjects such as s corporate spirit, agility and cooperation; each capsule contains a mixture of text, photos, s videos testimonies, quizzes and mini games; in game mode, new employees play and win points; s new employees complete real tasks that are related s to the capsules in order to put theory into practice; as they make progress, the new employees earn s Insider Secrets : a fact, a story or a myth involving L’Oréal; the application gives new employees the freedom to s choose where and when they wish to learn. Training at the service of the Group’s performance Training is at the centre of the major challenges related to the Company’s development: digital revolution, new leadership model LeadEnable, IT ( Information Technology ) transformation, Industry 4.0. Launched in 2015, the Digital Upskilling training programme is one of the pillars of the Group's digital acceleration strategy. This programme began by communicating the Group's digital ambition in the area of e-commerce, marketing and love brands, in order to create a shared language. The programme is gradually evolving to support the development of new skills that are essential in order to develop new competitive advantages for the Group. During 2016-2017, the programme forms part of two major ongoing areas of focus: consolidating the new skills necessary for the digital s transformation (e-commerce, advertising precision, analytics); integrating digital in all of the Group's training plans. s

The mylearning.com portal aims to offer a whole range of innovative development resources to the largest possible number of employees, for continuous interactive learning that is accessible at any time. The portal exists in 27 languages and is deployed in all countries in which L’Oréal is present. Since 2013, the number of e-learning hours has increased sevenfold and there are now more than 46,700 regular users of the training platform. Whatever their job, their duties or their country, all employees are encouraged to be active agents of their own development. The mylearning.com portal offers a wealth of more than 10,000 pedagogical resources, organised around the following 3 objectives: Communication of the knowledge related to 1. L’Oréal’s core business (marketing, sales, operations, Research & Innovation, etc.); Managerial development (leadership, collaborative 2. networking, agility, etc.); Support for all the international programmes 3. concerning responsible business conduct (ethics, Sharing Beauty With All, antitrust law, information security, etc.). MOOCs in 2017: Employees can now take MOOCs (Massive Open Online Courses) thanks to the pioneering partnership signed with the leading provider, Coursera. Through this arrangement, over 150 universities all over the world offer certificate courses. Students consider the possibilities offered by these courses as excellent, they appreciate the freedom of learning, accessibility on their mobile phones and above all the possibility to attach these certificates to their LinkedIn profile. The subjects that attract the most students are management, digital developments with data science as well as coding, design thinking and learning how to learn. In one year, almost 3,200 people registered for MOOCs, there were nearly 19,000 training hours and an exceptional 30% certification rate. Mylearning.com 2017 results: 46,700 active users, 640,000 training modules followed (representing an average of 14 modules per learner), 170,000 training hours online, representing an average of 3.6 hours per user.

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REGISTRATION DOCUMENT / L'ORÉAL 2017

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