Welcome to your Trust Quality Handbook
Here at ELHT, we are always trying to improve and we place a great deal of focus on the quality of our service and patient experience. The purpose of this handbook is to equip you with the information about the Trust that will help you understand and demonstrate our vision and values, and the context in which you contribute to safe, personal and effective care. The quality of our services is checked regularly by the Care Quality Commission when they visit our premises to carry out reviews and inspections. Their process is explained in this handbook, but remember, a CQC visit is a great opportunity to demonstrate the fantastic work done on behalf of the people of East Lancashire and beyond by the staff and volunteers of ELHT.
Kevin McGee Chief Executive
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