Customer Loyalty Newsletter - May 2018

CUSTOMER LOYALTY | MAY 2018 | ISSUE 20

8

NPS SCORES

November 1, 2017 to April 30, 2018 Carbondale - Wagner Rents (0008)

NET PROMOTOR SCORE: 80%

100.00% 100.00% 95.24% 94.59% 91.67% 90.70% 90.00% 88.37% 88.00% 87.83% 84.71% 84.38% 84.09% 83.67% 83.02% 82.09% 80.49% 80.49% 79.53% 79.41% 79.07% 78.61% 77.89% 77.48% 75.00% 75.00% 72.87% 72.61% 68.00% 60.00% 55.17%

Gypsum - Wagner Rents (0010)

Silver City (16)

Steamboat - Wagner Rents (0013)

Grand Junction - Wagner Rents (0011)

Albuquerque - Wagner Rents (0016)

El Paso - Wagner Rents (0017)

2nd Steel (98)

Silverthorne - Wagner Rents (0015)

Grand Junction (02)

Commerce City - Wagner Rents (0012)

Pueblo - Wagner Rents (0002)

Fort Collins - Wagner Rents (0005)

Durango (01)

Denver - Wagner Rents (0004)

Albuquerque - Power Systems (15)

GOAL = 82% Colorado Springs (39)

Hayden (04)

Albuquerque (10)

Tech Products (97)

Pueblo (03)

Windsor (09)

Aurora - Power Systems (05)

El Paso (12)

Bloomfield (11)

Carlsbad - Wagner Rents (0028)

Hobbs (13)

Aurora (00)

Las Cruces - Wagner Rents (0021)

Burlington (06)

Yuma (38)

Carlsbad (14)

0.00%

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