Wagner Review Summer 2019
Taylor Wagner Digital Enablement Manager
After three years with Wagner Equipment Co., I am really excited to take the reins as our Digital Enablement Manager. Technology is evolving rapidly, and this role focuses on improving ease and efficiency for our customers and technicians by putting the best tools in their hands. We talk to customers every day about apps—which ones are the most helpful, what features they want to see—and we see firsthand how mobile apps (i.e., software applications for smartphones) are cutting costs and reducing downtime. Plus they’re easy to use (otherwise, why bother?). All of the apps we highlight in this issue are great for getting the job done, but I have a few favorites. The most comprehensive one is Cat ® App: Fleet Management. It provides telematics so you can track equipment location and health, order service and parts, and optimize efficiency. Cat ® Inspect 4.0 is the single most-used Cat app, and lets you download and complete machine inspection tasks. The newest app we’re rolling out is Tether , which provides a secure face-to-face connection between customers and our service technicians and can streamline service requests. Of course, we’re about more than tech. The core of our business is supporting people, and in this issue we shine a light on taking care of employees in 5 Construction Best Practices: Self-Care and Beyond , as well as the community in Wagner Equipment Co. Contributes to Playground Expansion Project . I look forward to finding new ways of using technology to make your life better!
MOBILE APPS & TECH ISSUE
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Cat ® App: Fleet Management
Cat ® Inspect 4.0
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