Discovering The Netherlands

Animated publication

Discovering Netherlands A Resource Guide for Daily Living

www.dwellworks.com

The information contained in this publication is provided by Dwellworks, LLC and its affiliated entities (the “Company”) as a service to relocating employees and should be used for general informational purposes only. While the Company undertakes measures to ensure the accuracy and completeness of the information in this publication, the Company cannot assure its accuracy or completeness and does not commit that it maintains updated information. Dwellworks is not authorized to provide legal advice, and therefore, is not subject to any liability. This publication, in its entirety, is the sole copyrighted property of the Company and may not be modified, reproduced, sold, or otherwise distributed without the express written consent of the Company.

© 2019 Dwellworks, LLC

Page 1

Discovering The Netherlands

Discovering The Netherlands Welkom! Welcome to The Netherlands! Whether you are a veteran or a novice, relocation can be both an exciting and challenging experience. This Dwellworks resource guide is intended to provide important information to consider as you relocate to The Netherlands. Your assigned Destination Services Consultant will assist you as you transition into your new community. Additionally, your consultant will expand on the topics covered in this document according to the guidelines of your authorized program. On behalf of the Dwellworks team, we welcome you to The Netherlands and hope you will find this information helpful.

© 2019 Dwellworks, LLC

Page 2

Discovering The Netherlands

Contents Facts About The Netherlands ..........................................................................................4 General Information .........................................................................................................4 Geographic Overview ......................................................................................................7 People and Culture ..........................................................................................................8 Registrations..................................................................................................................11 Money and Banking .......................................................................................................16 Safety and Security........................................................................................................18 Communication and Media ............................................................................................21 Driving ...........................................................................................................................24 Health ............................................................................................................................27 Education.......................................................................................................................28 Pets ...............................................................................................................................29 Housing .........................................................................................................................31 Informative Websites .....................................................................................................36

© 2019 Dwellworks, LLC

Page 3

Discovering The Netherlands

Facts About The Netherlands

+ Official Country Name: The Kingdom on the Netherlands + Capital and largest city: Amsterdam + Official Language: Dutch + Holland: Only means the two provinces of Noord-Holland and Zuid-Holland, but the name Holland is often used when all of The Netherlands is meant + Official Religion: While freedom of religion is guaranteed in Article 4 of the Basic Law (constitution), the predominant form of religion is Christianity + Currency: Euro, € + Weights and Measurements: Metric System + Electricity/Voltage: 220-240V

General Information Public Holidays Most schools, banks, and government offices are closed on national public holidays.

Holiday

Date

Dutch Name Nieuwjaarsdag Goede vrijdag Eerste paasdag Tweede paasdag Bevrijdingsdag Hemelvaartsdag Eerste pinksterdag Tweede pinksterdag Eerste kerstdag Tweede kerstdag Koningsdag

New Year’s Day Good Friday Easter Sunday Easter Monday

January 1

Friday before Easter

Varies

Monday after Easter

King’s Day

April 27

Liberation Day Ascension Day

May 5

40 days after Easter 50 days after Easter Following Monday

Whit Sunday, Pentecost

Whit Monday Christmas Day

December 25 December 26

2 nd Christmas Day

Government The Dutch government is a parliamentary democracy. It consists of the King as the head of state, and the Council of Ministers, which includes the Prime Minister, the Deputy Prime Minister and the Cabinet ministers. While most ministers head government ministries, the government of The Netherlands may appoint ministers without portfolios. The monarch’s role is limited to the formation of the government. Dutch elections are held every four years under a system of proportional representation. Parliament consists of two houses: The Eerste Kamer der Staten-Generaal (Senate – 75 seats), and the Tweede Kamer der Staten-Generaal (House of Representatives – 150 seats.)

© 2019 Dwellworks, LLC

Page 4

Discovering The Netherlands

Economy The Netherlands has a strong social market economy built by a highly-skilled labor force with a focus on innovation. As one of the world’s largest exporters, The Netherlands leading industries include oil, banks, beer, bulbs and food. The country’s unemployment rate remains consistently low as the national economy continues to grow. The Netherlands has a high work ethic and the percentage of labor stoppages is very low. Business Hours Business hours typically begin between 7:30 and 8:30 a.m. and lunch is taken around noon for 30 minutes. The workday ends between 4:00 and 5:00 p.m., with Fridays sometimes ending earlier.

Weather The Netherlands has a typically moderate marine climate. Average winter temperatures are 2°C (37°F). you may experience -10°C or 10°C in January. Spring and Fall are usually dry, very pleasant for bikers. In the summer, temperatures range from 18°C to 27°C (64°F to 80°F) with more rainfall than other seasons. Rainfall is pretty common; the country receives approximately 700 mm of rainfall each year. National Hazards/Severe Weather Severe weather and natural disasters are rare in The Netherlands. Small earthquakes can happen on occasion. Heavy rains may cause flooding and landslides on rare occasions.

Time Zones The Netherlands lies in one time zone, the Central European Time Zone (CET); it is one hour ahead of Greenwich Mean Time (GMT+1) or Universal Time Coordinated (UTC+1). Daylight Savings Time The Netherlands participates in Daylight Savings Time (DST) two times a year. The first is on the last Sunday of March at 2:00 a.m. when CET changes to Central European Summer Time (CEST). The second is on the last Sunday of October, switching back to CET. Telling Time The Netherlands use both the standard 12-hour cycle, and the 24-hour cycle, referred to as military time. Because there is no Dutch equivalent to a.m. and p.m., military time is often used.

© 2019 Dwellworks, LLC

Page 5

Discovering The Netherlands

Comparative Size Charts Although most countries try to standardize clothing sizes, there is still a great deal of variation, which often makes shopping in a different country very difficult. Even with a size conversion chart, always try clothing on before purchasing it.

Europe/ Costa Rica

Clothes

U.S./Canada

U.K.

Mexico

Brazil

XS

0-2 3-4 5-6 7-8

4 6 8

22-24 26-28 30-32 34-36

36 38 40 42 44 46 44 46 48 50 52 54

32-34 34-36 36-38 38-40 40-42 42-44

S

M

Women’s Pants

L

10 12 14 28 30 32 34 36 38

XL

9-10

38 40

XXL

11-12

28 30 32 34 36 38

28 30 32 34 36 38

71 (cm) 76 (cm) 81 (cm) 87 (cm) 92 (cm) 99 (cm)

Men’s Pants (waist)

Europe/ Costa Rica

Shoes

U.S./Canada

U.K.

Mexico

Brazil

5 6 7 8 9

4.5

-

35 36 37 38 39 39 40 41 42 43

37 38 39 40 41 41 42 43 44 45

5 6

3 4 5 6 7 8 9

Women’s Shoes

6.5

7

8 9

7.5 8.5 9.5

Men’s Shoes

10 11 12

10.5 11.5

10 11

*Sizes may vary depending on manufacturer and country of origin

© 2019 Dwellworks, LLC

Page 6

Discovering The Netherlands

Geographic Overview The Netherlands is situated in northwestern Europe and borders Belgium to the south, Germany to the east and the North Sea to its north and west. Around 20% of the country is located below sea level and is protected by dikes, sea walls and levees called the Delta Work. The name ‘Netherlands’ means ‘Lowlands’. Differences in altitude are minimal. Provinces of The Netherlands The Netherlands has 12 provinces. Every province fulfils responsibilities of regional importance and is the connection between the national government and the local municipalities.

The most important industrial and economic provinces are Brabant, North Holland, South Holland, and the port of Rotterdam, where most export business is located. Major Cities The five largest cities in The Netherlands are Amsterdam, Rotterdam, Den Haag (The Hague), Utrecht and Eindhoven. + Amsterdam: As the capital city, it holds a population of 866,740 people

within the city limits. The greater metropolitan area has a population close to 1.6 million. Amsterdam is famous for the canals and the typical houses alongside the canals, bicycles used by everyone to get everywhere, even when it’s raining.

+ Rotterdam: The second-largest city holds a population of 631,155 within the city limits. This major port city is connected to the North Sea. Rotterdam is Europe’s largest port; whose main activities are petrochemical industries and general cargo handling and shipment. + The Hague: The third-largest city with a population of approximately 539,000. It is the seat of government of The Netherlands and home to the Royal Family. It’s also a city full of history, many museums, art galleries and a dynamic social life with an international community. + Utrecht: The fourth-largest city is located in the center of The Netherlands with a rich history dating back as far as the middle Ages. The population of Utrecht is 345,000. + Eindhoven: Eindhoven is the fifth-largest city and it is located in the south. It is known as a technology and design hub. The city has a population of 231,500.

© 2019 Dwellworks, LLC

Page 7

Discovering The Netherlands

People and Culture For the majority of the history of The Netherlands, the culture has been shaped by intellectual and popular currents in Europe, both religious and secular. The Netherlands is a modern society, mixing lifestyles and regional identities. The Dutch have a strong family life. Weekends are typically spent among family and old friends, enjoying sports and other activities. Additional social activities are generally scheduled during the week. The Dutch believe that their own open, democratic society has strong bonds with the English-speaking democracies, they are very aware that their small nation exists in an international context and are generally hospitable and friendly toward expatriates. Demographics The Netherlands lies in the West of Europe and is not among the most populated countries in the world, with a population of about 17 million habitants. The country has a population density of 409 per square kilometer.

Language The people in The Netherlands speak Dutch, which is spoken by the vast majority of the inhabitants. Nearly 85% of the Dutch population speaks English as a second language. Other popular European language is German with 65% of the inhabitants reported speaking in daily conversations.

Religion The majority of the Dutch people belong to Christian religious groups, of which, about half are Protestant and the other half are Catholic. Although religious diversity remains, there has been a decline of religious adherence, making Netherlands mostly a secular country.

© 2019 Dwellworks, LLC

Page 8

Discovering The Netherlands

Etiquette Greetings and Introductions

Always begin on a formal footing by shaking hands with everyone in a group as you meet them and again before you leave. Be sure to always say hello and goodbye when leaving and thank the person for the visit/meeting/dinner. Also be sure to teach your children to be polite. They should greet every adult with a handshake and a greeting with the person's title and last name. When meeting, men greet women first in a group setting, but there is no difference in an introduction. Close friends will greet each other by kissing close to the cheek three times, beginning with the left cheek. The general rule is that women are expected to kiss women and men. Men are expected to kiss women and will give a firm handshake to men. Addressing People Always address people formally, such as “ Meneer/Mevrouw” and their last name (e.g., Mevrouw van Veen or Meneer Smit). Business Etiquette In The Netherlands, business is kept formal and organized with a focus on detailed plans. Outside influences and personal business are kept separate, and there is typically a strong emphasis on the task at hand or future plans. Always arrive on time or early for appointments and meetings. Time and a person’s schedule are taken very seriously. Information should be conveyed directly and appeal to the intellectual nature of a Dutch businessperson. Appearance and self-presentation are very important, so be sure to dress neatly and conservatively for the event. Dark suits with simple accessories are appropriate for both men and women. Punctuality Punctuality and timeliness are very important in the Dutch culture. Arriving five minutes late is acceptable, but any longer and you should call to give notice and provide an explanation. Helpful Hint: Not matter how you great someone, formal or informal, you should always make eye contact.

© 2019 Dwellworks, LLC

Page 9

Discovering The Netherlands

Food Ingredients

Dishes commonly include meat and potatoes or noodles. Pork, beef, Fish and poultry are the most popular varieties of meat, with seasonal vegetables. For lunch and breakfast the Dutch like bread with toppings including cheese, meat or chocolate sprinkles. Most people prefer to buy their bread at the local bakery since Dutch pastries and bread are some of the best in the world. The Netherlands is also known for its famous beers. Heineken is the most famous, other Dutch beer brands are Amstel, Grolsch, Bavaria and Hertog Jan. Typical Dishes A sample of traditional food and dishes in The Netherlands: + Stamppot – vegetables, mashed potatoes, gravy and sausage “Rookworst” + Erwtensoep , also called Snert – pea soup + Bitterballen – meatballs + Haring – herring + Patat or Vlaamse frieten with mayonnaise – French fries + Hagelslag – chocolate sprinkle on their sandwich and of course, stroopwafels, a delicious caramel cookie! Dining Customs Traditionally, the largest meal of the day is eaten at dinner, with breakfast and lunch as smaller affairs. Breakfast is typically eaten by 7 a.m., lunch is eaten at midday, and dinner is eaten around 6 p.m. Tipping In The Netherlands, a tip is already included in the bill. Nevertheless, giving a tip is common and expected. Approximately 5-10% of the bill amount is usually given, even after only purchasing one item. Alcohol and Smoking You must be over the age of 18 to be allowed to purchase alcohol. Smoking is allowed from the age of 18; however, it is not allowed in restaurants, pubs, bars, etc. In some locations, there might be separated smoking areas. In public buildings or areas, smoking is often not allowed including subways and railway stations. Please watch out for special smoking signs. Regulations may differ in certain areas of The Netherlands. Grocery Most shopping for food is done at grocery stores. There are numerous chains around the country as well as small specialty or ethnic grocers. Albert Heijn (AH) is one of the premium supermarket chains in The Netherlands. They are reasonably priced and focus on quality products. Most stores, especially in the bigger cities, are open daily.

© 2019 Dwellworks, LLC

Page 10

Discovering The Netherlands

Registrations Visas

All non-EU citizens (except citizens from Australia, Canada, the U.K., and the U.S.) who want to live and work in The Netherlands have to apply for visa prior to their arrival in Netherlands. The application should be done at the Dutch Ministry of Foreign Affairs or consulate nearest to your residence. Each accompanying family member also needs to obtain a visa. Passport and visa requirements are subject to change. The embassy or consulate of your destination country is the best source for requirements. Passport and visa applications must be accompanied by documents – such as passport-size photos, birth certificates, and fees – which vary upon your country of residence. Citizens of other European Union (EU) countries do not need passports to enter The Netherlands. A Non-EU citizen applicant usually needs the documents to apply for a visa: + A valid passport + Sufficient funds to cover expenses while in the country + Medical insurance to cover possible hospitalization and other medical costs + An onward ticket to a destination outside of the "Schengen" area Requirements may change, it is recommended to contact the Embassy/Consulate beforehand. It facilitates the process when all documents are handed in at the same time. A visa application procedure can take up to three months. If you plan to stay in The Netherlands for more than four months and have found a place to live, then you are required to register with the local municipal authorities. In most cities you need to make an appointment with the Civil Affairs “ burgerzaken” at the City Hall “g emeentehuis ” What to bring – non-EU citizens: + Valid proof of identity (passport, not a driver’s license) + Address to be registered + Rental agreement or a letter of permission from the house owner with a copy of their ID or an official letter from a housing corporation + Residence permit (Visa) + Employment letter (contract) + Notarized copy of your birth certificate + For spouses: Foreign marriage certificate, certificate of registered partnership or divorce If all your documentation is approved by the city hall, they will issue you with a BSN “ Burger Service Numme” , or citizen service number. New Residence Registration ( Aanmelden bij het Gemeentehuis )

© 2019 Dwellworks, LLC

Page 11

Discovering The Netherlands

Tax ID (BSN number) Citizen Service Number A BSN is the citizen service number, a unique registration number for everyone who lives in The Netherlands much like s social security number. Children who are born in The Netherlands are immediately assigned a BSN at the local municipality. The BSN will facilitate any interaction with the Dutch authorities: starting a job, opening a bank account, deducting your taxes and social security contributions. It is also used to combat identity fraud and misspelled names. The ID number will not change if you relocate homes or get marry. Apply for your BSN at the municipality “gemeenthius” within five days after arrival to the country, if you are planning to stay in The Netherlands for more than four months. A BSN does not automatically allow expats to work in The Netherlands. Depending on their country of origin, they may need to apply for a work permit. Documents to apply for a BSN – non-EU citizens : + Valid proof of identity (passport, not a driver’s license) + Address to be registered + Rental agreement or a letter of permission from the house owner with a copy of their ID or an official letter from a housing corporation + Residence permit (VISA) + Employment letter (contract) + Notarized copy of your birth certificate For non-EU expats who are applying in The Netherlands for a residence permit, your registration with the municipality is considered provisional. After you are registered, you will receive a letter of pre-registration (BvB), which they will return to your municipality after you have applied for your residence permit. After this step, then your registration and BSN will be confirmed. DigiD –Digital Identification DigiD is short for Digital Identification and is like a digital version of your passport or driver’s license and it is used for identification purpose. This form of online ID registration allows you to access several services and government websites in The Netherlands. The DigiD consists of a username and password that are linked to your personal public service number (BSN). You need your DigiD to do your administration online in The Netherlands. This includes several instances such as presenting your tax reports, healthcare providers, applying for benefits and allowances, and checking you pension in the Netherlands and many other actions. Documents to apply for a BSN – EU citizens : + Valid proof of identity (passport, not a driver’s license) + Address to be registered

© 2019 Dwellworks, LLC

Page 12

Discovering The Netherlands

There are hundreds of organizations in The Netherlands that use the DigiD. Some of them include: + Government departments + The Dutch Tax Office “Belastingdienst” + The municipalities “Gementeen” + Pension funds + The Dutch Police Office + Dutch provinces + Regional water boards + Healthcare providers (including pharmacies) Residence Title ( Verblijfsvergunning ) EU, EEA or Switzerland citizens will not need to apply for a residence or work permit, except Croatia citizens who have to apply for a Dutch work permit for their first year. After arriving in The Netherlands and registering at the new place of residence municipality. All non-EU citizens have to apply for a residence title at the local foreign office. his residence title includes the work permit, if the person is entitled to work, and is issued as an electronic residence permit in credit card format. All residents of non-member states (including children aged six and older) receive their own electronic permit. Work Permit ( Werkvergunning ) All non-EU citizens will have to apply for a work permit “ Werkvergunning” at the office of foreign affairs. This work permit will be incorporated into the residence permit. This also applies to spouses who want to work in The Netherlands. Work permit approvals can be obtained at the Ministry of Social Affairs and Employment or the local Employment Office. This should be done at least 30 days before the employment date. For the application of a work permit it is normally necessary to supply are: + A copy of passport + Employment contract + Application letter (statement from the company with a detailed job-description) + Photocopies of university diploma and other qualifications + A curriculum vitae Work permits are linked to the employer and the specific location. Should the employer change, the work permit will need to be re-filed and re-applied for. It is also important to note that work permits have to be renewed at least six weeks before expiry date. The permit is usually valid for up to three years and it can be extended. Permits are issued only after medical exams, and after medical and hospitalization insurance is taken out by the employer.

© 2019 Dwellworks, LLC

Page 13

Discovering The Netherlands

Child Benefit ( Kinderbijslag ) Child benefit is money from the government towards the expenses of raising children in The Netherlands. If you live or work in The Netherlands and you have a child or children under the age of 18, you may be entitled to the supplementary child benefit. This is a contribution towards the costs of your children. Conditions for the supplementary child benefit: + You need to pay into the Dutch social security system + You have one or more children below the age of 18 + Your (combined) income and capital is not too high + You have the nationality of an EU country, Liechtenstein, Norway, Iceland or Switzerland or you have a valid residence permit or work permit If your child is going to a childcare center, you may be entitled to the childcare benefit. This is a contribution towards the costs of childcare. The number of childcare hours for which you may receive the childcare benefit depends on the number of hours worked by the parent with the fewest working hours in the household. You may be entitled to the childcare benefit up to 230 hours per month per child. Conditions for you and your possible benefit partner: + You are employed + The childcare center or childminding agency is registered + You concluded a contract with the childcare center of childminding agency + You pay the costs of the childcare + You have the nationality of an EU country, Liechtenstein, Norway, Iceland or Switzerland or you have a valid residence permit or work permit Helpful Hint: This is only general information, and each individual case may vary. If authorized by your company, your Dwellworks Consultant in the Netherlands can assist you with this. Driver's License ( Nederlands rijbewijs ) Driver’s licenses from EU countries including Iceland, Liechtenstein, Switzerland and Norway do not have to be transferred if they have been issued before arrival. They are valid within the EU without translation (exception: licenses from Greece). EU licenses issued before January 19, 2013, are valid from ten years from their issue date. Ones issued after January 19, 2013, are valid from 15 years from their issue date. If a foreign driver’s license has expired, it is not valid in The Netherlands, and must be extended in the issuing country. In case a holder of an EU driver’s license wants to exchange it for a Dutch driver’s license, this can be done at the local City Hall. Expats If you are an expat and you qualify for the 30% ruling, you can exchange your driver’s license for a Dutch driver’s license. This also applies to your partner and family members. Your partner and family members need to be registered at the same address.

© 2019 Dwellworks, LLC

Page 14

Discovering The Netherlands

Documents to provide for a Driver’s License Transfer When a transfer is sufficient: + Completed health form ( gezondheidsverklaring ) CBR website + Your foreign driver’s license + Passport + One (passport) sized photo that meets the official requirements + For expats, provide a copy of the letter from the tax office “Belastingdienst” + Translation of the original driver’s license, if the text on your foreign license consists solely of characters that are not used in The Netherlands (such as Japanese or Greek) + A certification of Fitness + Confirmation of registration at place of residence You will have to hand in your foreign driver’s license at the time you submit your application. For this reason, you may not drive a vehicle until you have your new driver’s license. You will receive a notice from the RDW to come collect your document within two to four weeks at the local city hall. Driver’s license from other countries If your country is not one of the EU countries or Iceland, Liechtenstein, Switzerland or Norway, you are required to take a new driving exam in The Netherlands. Your Non-EU driver’s license is valid for a maximum of 185 days, counting from the date of register at the city hall (BRP-Basisregistratie Personen). Drivers caught by the police without a valid driver’s license will be fined on the spot. The car might be confiscated on the spot. Any damage caused by a driver holding an invalid license will not be covered by the liability insurance Any driver’s license that needs to be transferred must have a date of issue printed on it, otherwise we advise you to obtain confirmation by the driver’s license office in your country of residence about the date of issue of your credentials.

Helpful Hint: Law requires every person in The Netherlands to have identification. It is recommendable to have this with you at all times.

© 2019 Dwellworks, LLC

Page 15

Discovering The Netherlands

Money and Banking Banks Although there will be many banking options in your area, some banks have more experience servicing international assignees. If your employer does not already have a preferred banker, your consultant will be happy to set up a meeting with banking personnel to establish your accounts and provide an orientation to the banking system.

Banking in The Netherlands is not free of charge. Banks usually charge you either monthly or quarterly. Monthly/quarterly packages are available and can include certain combinations of services. These packages differ in price and service from bank to bank. The most common Dutch banks are, ABN-AMRO, ING Bank, Rabobank and SNS Bank. They have branches or representative offices throughout The Netherlands. These banks also offer telephone or internet banking services. A Dutch debit card is a must, most local supermarkets only take Dutch debit cards. Bank Accounts The procedure to open a bank account is relatively straightforward, however differs from bank to bank. Documents generally required: + Valid ID, plus residence permit if you come from outside the EU + BSN + Proof of address + An employment agreement, or letter of employment

Helpful Hint: If opening anything other than a savings-only account, you may need evidence of income, such as an employment letter or pay slip.

Mobile Banking Each bank is offering mobile banking and internet banking which can be used for: + Bill payments, paying in stores + Transferring money from one to another account, around the globe + Monthly budgeting + 24/7 access + IDeal, online payment using your debit card rather than your credit card

© 2019 Dwellworks, LLC

Page 16

Discovering The Netherlands

Exchange Exchanges are offered at airports and banks. When travelling with a credit or debit card, you can use an automated teller machine to withdraw funds, although check with your bank for any additional fees and limitations. Payment Methods Payments can be made by a Dutch debit card (most common) cash, EC-Card, and less commonly credit cards. Credit Cards Credit card usage in The Netherlands is not as widespread as in other countries due to the fact that credit cards incur an annual fee for the user and high fees can be charged for credit card payments on the seller’s side. Credit cards can normally be used in major department stores, hotels, restaurants, and other establishments. EC-Card The method of paying by Eurocheque Card (EC-Card) has become more and more popular. The card holder has to type in his PIN number or sign the receipt, which will be compared with the signature on the card. EC-Cards can also be used to withdraw money from most automatic teller machines (ATM) in The Netherlands and throughout Europe. Some banks do not issue the EC-Card until the first three salaries have been paid into the account. Taxes While living in The Netherlands, if you are on a local employment contract, you are required to pay taxes and submit an Income Tax Declaration every year. If you are on assignment, your company will inform you of what is needed. If you need more information and/or support on this, your Dwellworks Consultant can refer you to professionals in the area.

© 2019 Dwellworks, LLC

Page 17

Discovering The Netherlands

Safety and Security Although some of the information and safety measures listed below may seem like common sense, it is worth reinforcing to keep in mind. At Home + Avoid sharing personal information by telephone to people you do not know + Never tell strangers about household routines + If a representative of a public utility company (i.e. gas, electricity, telephone) comes to make repairs at your home, ask them to present identification + Keep a list of the emergency telephone numbers at hand (nearest police and fire stations, nearest emergency hospital, etc.) On the Streets + Always be aware of your surroundings and avoid traveling to unsafe areas alone or at night + Also pay attention to personal belongings in large crowds to avoid pick-pocketing by both adults and children + Common sense rules while traveling the streets of The Netherlands; taking large amounts of cash, expensive jewelry, and other precious items should be avoided if possible + Avoid traveling with an item that you cannot afford to lose + Always remember to keep personal items such as purses or cameras close to you in public spaces and do not leave personal items unattended at any time + Do not keep your documents, credit cards, checkbooks, and money together in the same pocket or wallet; also take photocopies of all your documents to keep at home In the Car + Inside automobiles, keep your packages and personal belongings out of the sight of other people, leaving them in the boot to reduce visibility + We suggest having a mobile phone with you – not only for safety but also for a mechanical emergency. Using mobile phones while driving is not allowed and will result in a fine

+ At night, try to park your car near a streetlight and avoid empty streets + Tell your children never to accept rides from people they do not know

Emergency Numbers + Police: Tel 112

+ Fire Service/Ambulance: Tel 112

© 2019 Dwellworks, LLC

Page 18

Discovering The Netherlands

Personal Data Security In today’s digital world, personal and business data is at risk of being compromised. Hackers and scammers are getting creative as to the ways they manipulate or coerce individuals. As Relocation Service Providers, Dwellworks and its clients place great emphasis on ensuring comprehensive precautions to prevent data breaches. A recent trend involves hackers setting up fraudulent email accounts mirroring the accounts of relocation or real estate providers inclusive of fraudulent wiring instructions to collect real estate deposits, first month’s rent and/or closing funds. Please be aware that you will never be asked to transfer funds or make payments electronically (via email or otherwise) to Dwellworks. Dwellworks disclaims liability with regard to any third-party fraud that may arise in conjunction with any relocation transaction involving the transfer or funds or making of payments. To aid in the protection of your information, we offer the following email and computer security tips: + Email that appears to have come from someone you know but really isn’t: Email addresses can be manipulated to look like it is from someone you know. If the email doesn’t sound or look exactly right, check the full email address – especially the part after the “@” sign. When in doubt, send a separate email to the sender (or call) and verify that the email is legitimate + Never click on an email link that is from someone you do not know + Never download or open attachments from someone you do not know + Be especially wary of attachments that are . ZIP files claiming to be invoices or tracking information + Do not reply to or forward spam emails + Avoid using public Wi-Fi + Microsoft will never contact you directly regarding the health of your computer. Please do not allow anyone claiming to be Microsoft to remotely access your computer or give them your financial information + If you are reading your email in a web browser, be sure to click Log Off before closing the window + Make sure your computer Anti-Virus is installed and kept up-to-date

© 2019 Dwellworks, LLC

Page 19

Discovering The Netherlands

Embassy Contacts USA

Finland Fluwelen Burgwal 58 2511 CJ Den Haag Tel. +31 703 469 754 www.finlande.nl France Anna Paulownastraat 76 2518 BJ Den Haag Tel. +31 70 360 2806 nl.ambafrance.org Greece Amaliastraat 1 2514 JC Den Haag Tel. +31 70 363 8700 www.mfa.gr/missionsabroa d/en/netherlands-en Hungary Hogeweg 14 2585 JD Den Haag Tel. +31 70 355 3319 haga.mfa.gov.hu/eng Ireland Scheveningseweg 112 2584 AE Den Haag Tel. +31 (0)70 363 0993 www.embassyofireland.nl Italy Alexanderstraat 12 2514 JL Den Haag Tel. +31 70 302 1030 www.italy.nl Japan Tobias Asserlaan 2 2517 KC Den Haag Tel. +31 70 346 9544 www.nl.emb-japan.go.jp

Germany Groot Hertoginnelaan 18-20 2517 EG Den Haag Tel. +31 70 342 0600 www.den-haag.diplo.de

John Adams Park 1 2244 BZ Wassenaar Tel. +31 70 310 2209 nl.usembassy.gov

United Kingdom Lange Voorhout 10 2514 ED Den Haag Tel. +31 70 427 0427 www.gov.uk/government/w orld/netherlands

Poland Alexanderstraat 25 2514 JM Den Haag Tel. +31 70 360 2806 www.haga.polemb.net

Australia Carnegielaan 4

Portugal Zeestraat 74

2517 KH Den Haag Tel. +31 70 310 8200 www.netherlands.embassy. gov.au/thagnederlands

2518 AD Den Haag Tel. +31 70 363 0217 www.haia.embaixadaportuga l.mne.pt/pt Russia Andries Bickerweg 2 2517 JP Den Haag Tel. +31 70 345 1300 www.netherlands.mid.ru Spain Trompstraat 5 2518 BL Den Haag Tel. +31 70 302 4999 www.claboral.nl Sweden Johan de Wittlaan 7 2517 JR Den Haag Tel. +31 (70) 412 02 00 www.swedenabroad.se Switzerland Lange Voorhout 42 2514 EE Den Haag Tel. +31 70 364 2831 www.eda.admin.ch/denhaag

Canada Sophialaan 7 2514 JP Den Haag

Tel. +31 70 311 1600 www.netherlands.gc.ca Belgium Johan van Oldenbarneveltlaan 11 2582 NE Den Haag Tel. +31 70 312 3456 diplomatie.belgium.be Czech Republic Paleisstraat 4 2514 JA Den Haag Tel. +31 70 313 0031 www.mzv.cz/hague Denmark Koninginnegracht 30 2514 AB Den Haag Tel. +31 70 302 5959 www.ambhaag.um.dk

© 2019 Dwellworks, LLC

Page 20

Discovering The Netherlands

Communication and Media There is a considerable range of telephone, internet, and mobile options depending on your individual needs. It is advisable to refer to consumer advice centers or the Internet in order to find the current best possible offers.

Telephone and Internet Land Lines

The international telephone country code for The Netherlands is +31 or 0031. To call The Netherlands, dial +31 followed by the area code (two digits) or mobile code (six) followed by the actual phone number. There are different telephone systems available: + Analogue: one phone line (no internet). Least expensive system + ISDN: Minimum of two phone lines and three phone numbers, several extra features, faster data transfer + ADSL: Access technology that transfers data considerably faster than ISDN. Available almost throughout Netherlands, but not available in some remote areas or some parts of the city Internet There are several Internet Service Providers (ISPs) serving The Netherlands. Cable broadband is the most common connection; fiber optics are gaining ground. Broadband connection takes about five working days . There are different plans available with each service. For example, though the vast majority are fee-based, free dial-up is an option, although you pay for the telephone calls used to connect. Otherwise, plans are typically pay per use, flat rate, or a combination of the two. Some providers charge a set-up fee. Some providers plans impose a downloading limit. Plans that mention a Fair Use Policy “Geen Datalimiet” have no data limit. Internet censorship is practically nonexistent in The Netherlands. Call by Call The Dutch telecommunications system is one of the best in the world. Its fully automatic telephone system is excellent. Most telephone operators speak English, and all information operators are multilingual. Companies offering telephone service through cable connections still rely on a single network. Cable telephone is available from companies like UPC and Ziggo, mainly bundled with television and Internet. Activating a new phone line requires proof of identification, residence permit or employment contract. Non-EU expatriates need to pay a deposit to obtain a telephone number. Public Telephones With the proliferation of cell phones, public telephones have been nearly obsolete, but you can still find some in the certain areas. Though there are fewer of them out there, they can be identified by a green booth with advertising. Phones take phone cards and credit cards.

© 2019 Dwellworks, LLC

Page 21

Discovering The Netherlands

Mobile Mobile telephones are very popular among the Dutch. There are many major networks offering different packages and services. The selection should be made carefully focusing on the needs of the user. Some local mobile service providers are:

+ KPN Mobile – www.kpn.com/mobiel-shop.htm + T–Mobile – www.rijksoverheid.nl + Telfort – www.telfort.nl + Vodafone – www.vodafone.nl + Online – www.online.nl

It is highly recommended to choose a package suited to individual needs. Many of the less expensive offers are minimum two-year contracts with no termination possible during the minimum time period or paying a considerable compensation payment to terminate the contract. There are a number of major mobile telephone providers, most of them offer mainly two options: prepaid or contract. Prepaid calls tend to be more expensive, but there is no subscription fee, and this can be a good choice if your calls are few and other criteria apply. Contracts can offer lower rates per call but charge a subscription fee and might be subject to a termination clause. Television The public channels broadcasted in The Netherlands are Nederland 1, Nederland 2, Nederland 3, and various regional channels. Commercial broadcasters are RTL and SBS. These offer a wide variety of programming, from news, traffic, politics, and sports, to children's programs, movies, reality shows and talk shows. In addition to several Dutch television channels, there is a good selection of programming from neighboring country channels. North American shows are very popular and are frequently shown in the original versions on some of the Dutch channels. Cable television is widely available in The Netherlands. Bundled services offer television, Internet and phone for a combined monthly rate. Some local providers are: + Ziggo – www.ziggo.nl + KPN – www.kpn.com/televisie.htm Digital television is available to the majority of the Dutch population; there are more than two million subscribers. Due to the increasing popularity of online-based television, you will also find that streaming television via internet is feasible option.

© 2019 Dwellworks, LLC

Page 22

Discovering The Netherlands

Newspapers There are many popular newspapers in The Netherlands. Each newspaper is offered in Dutch, but they also have smartphone apps available for reading on the go. The Dutch newspapers include: + Het financiele dagblad fd.nl + AD (Algemeen Dagblad) www.ad.nl

+ NRC Handelsblad www.nrc.nl + De Telegraaf www.telegraaf.nl + De Volkskrant www.volkskrant.nl + Trouw www.trouw.nl

Postal Service The Dutch postal service is quite reliable and efficient though rather expensive compared to other countries. Domestic letters should normally be delivered within one day. Stamps can be purchased at the post office, at vending machines outside the post office, and often in newspaper stores. The public post boxes are red. Most post offices open from 9 a.m. to 6 p.m. and are closed on Sunday. Main post offices have extended opening hours. DHL, FedEx, and UPS are the three leading providers or international shipping. The Dutch Post rates and restrictions are available online www.postnl.nl/en . The website is available in Dutch and English.

© 2019 Dwellworks, LLC

Page 23

Discovering The Netherlands

Driving Rules and Regulations

The Netherlands has a modern highway network, one of the most comprehensive in Europe, and smaller, more scenic country roads linking major cities. All roads are well marked, international routes are marked with signs carrying a green E; national highways are indicated by a red A; and secondary roads by a yellow N. Road signs do not indicate direction, rather they list the final destination of the direction in which you are headed. An unfamiliar aspect of driving is the great numbers of cyclists and moped riders on Dutch roads. These smaller, slower vehicles have their own lanes but can be very distracting to drivers unaccustomed to seeing so many of them, especially in major city traffic. Bicycles have the right of way, and particular care should be taken when driving in the city.

The Netherlands has driving rules fairly like other locations, as mostly elsewhere, drinking and driving is discouraged, and heavy fines will apply. The minimum age to operate an auto or a motorcycle is 18 years. Some location specific rules applied in The Netherlands are: + The speed limit is 50 kph/31 mph in cities and towns, 80 kph/49 mph outside built-up areas, and 120 kph/74 mph on major highways unless otherwise marked + Priority roads, those marked by signs with an orange diamond on a white background, are major roads on which drivers do not yield to traffic entering from side streets + A pattern of "shark's teeth" is painted in white at intersections. If the points are directed toward you, you must yield + Vehicles entering an intersection from the right have the right of way on all roads + At a traffic circle, vehicles entering the roundabout have the right of way, except when you see the sign that says “ rotondeverkeer heeft voorrang”; traffic on the circle has priority + Pedestrians have the right of way when crossing the street on striped pavement crossings, never pass before or at a crosswalk + Hidden cameras have been installed, as a result in you can be issued a ticket by mail for traffic violations + Expatriates are often required to make immediate payment of fines that are levied in person

© 2019 Dwellworks, LLC

Page 24

Discovering The Netherlands

Car Registration All cars in The Netherlands must be registered with the Department of Road Transport (RDW) or “ Rijksdienst voor het Wegverkeer” in Dutch. As a result of this process you will get Dutch registration plates, registration documents and pay motor tax. The nearest RDW location to schedule and RDW appointment can be found here: www.rdw.nl/over-rdw/contact/keuringsstations The following documentation is required from you on the date of the appointment: + Passport + Registration papers from country of origin + Original invoice or sale contract to prove the power of disposal + The original note on the import document + Pay the BMP tax or the BMP exemption letter id you applied for it + Your vehicle will be subject to inspection the day of the appointment, the APK test (at an RDW-approved garage) measures the road-worthiness of your vehicle + Private Insurance paperwork, the bare minimum insurance is called “ WA- verzekering” Roads The Netherlands has one of the densest road networks in the world – much denser than border countries like Germany. Around half of all trips in The Netherlands are made by car, making up three quarters of all passenger kilometers travelled, meaning that while Dutch Roads are numerous, they are also used with one of the highest intensities of any road network. Car ownership in The Netherlands is high but not exceptional, and slightly lower than in surrounding countries. High population density generates significant traffic volumes on both motorways and regular highways. Most congestion occurs in the Randstad megalopolis area. Fuel Popular gas stations in Netherlands are Texaco, Shell, Q8, Esso, and Total. Gas stations are self-serve. In The Netherlands, you can either pay pump gas first, then pay in the store. Most gas stations accept credit card (EC card), or cash. Insurance and Assistance Third-party liability insurance is mandatory in The Netherlands. You will be issued an International Motor Insurance Card, commonly known as a Green Card. Temporary coverage valid for up to 15 days may be obtained upon arrival Helpful Hint: The use of studded tires is not allowed in the Netherlands. Winter Tires are not mandatory. Once you have complied with the requirements you will provided with a certificate of ownership “tenaamstellingsbewijs ”, and Dutch license plates for your car.

© 2019 Dwellworks, LLC

Page 25

Discovering The Netherlands

Rates are usually high, but a reduction of up to 70% can be obtained if a driver has submitted no claims to his insurance carrier for a number of years. Statements to this effect from previous insurers are required. Check with your home-country insurance carrier for further information or documentation before departing for the Netherlands. Third-party liability insurance must be issued by a Dutch-licensed company some like ones mentioned below. Aegon Insurance Aegon was founded in The Netherlands as a result of a merger between two Dutch companies, AGO and Ennia. Today is one of the largest insurance providers. Ditzo Insurance Offers insurance policies that are focused and tailored to individual need. Insurance with clear conditions that you can easily adjust to the needs required. + Website: www.ditzo.nl + Local Telephone +31 020 651 5151 + Language: Dutch and English Centraal Beheer Centraal Beheer has more than 100 years of experience. Tailored insurance plans that fits your requirements. + Website: www.centraalbeheer.nl/verzekeringen/autoverzekering Child Safety Regulations All vehicles in The Netherlands are required to have functioning seat belts for all persons in the car, including those in the back seat. There is an on-the-spot fine for each person in a car not using a seat belt. An exception is made for back-seat passengers in cars that did not originally equipped with rear seat belts. Children under the age of 12, and who are smaller than 135 cm (53 in), are not allowed to ride in the front seat of a car and must use car seats certified by the Dutch government. The children’s car seat must fulfil at least the European safety standard ECE R 44/03, or even better, the norm ECE R 44/04. There is an on-the- spot fine if children are not secured in the car. + Local phone +31 20 651 51 51 + Language: Dutch and English + Website: www.aegon.nl/particulier + Local Telephone +31 088 269 2222 + Language: Dutch and English

Expenses Vehicle Tax

If you live in The Netherlands and own any form of vehicle you will have to pay motor vehicle tax “ motorrijtuigenbelasting” known as MRB. You will pay MRB by direct debit for three- month periods. You may authorize the Dutch Tax and Customs Administration to debit the motor vehicle tax on a monthly basis. Some form of fuel-efficient vehicles have various rates.

© 2019 Dwellworks, LLC

Page 26

Discovering The Netherlands

Made with FlippingBook - Online catalogs