OMBUD COUNCIL ANNUAL REPORT 2024/25

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TABLE OF CONTENTS4
OMBUD COUNCIL GENERAL INFORMATION9
FOREWORD BYBY THECHAIRPERSONOF THE BOARD12
REPORT OFTHE CHIEFOMBUD14
STATEMENT OF RESPONSIBILITYAND CONFIRMATION OF ACCURACYFOR THE ANNUAL REPORT16
STRATEGIC OVERVIEW17
LEGISLATIVE AND OTHER MANDATES19
ORGANISATIONAL STRUCTURE20
PART B:PerformanceInformation23
EXTERNAL AUDITOR’S REPORT:PREDETERMINED OBJECTIVES24
PROGRESS TOWARDS ACHIEVEMENTOF INSTITUTIONAL IMPACTS ANDOUTCOMES34
INSTITUTIONAL PROGRAMMEPERFORMANCE INFORMATION38
REVENUE COLLECTION47
CAPITAL INVESTMENT47
PART C:Governance49
PART D:HumanResourcesManagement59
HUMAN RESOURCES OVERSIGHT STATISTICS61
PART E:PFMAComplianceReport65
PART F:FinancialInformation69
FINANCIAL SUMMARY70
REPORT BY THE ACCOUNTING AUTHORITY72
EXTERNAL AUDITOR’S REPORT TO THEPARLIAMENT AND THE ACCOUNTINGAUTHORITY OF OMBUD COUNCIL73
STATEMENT OF FINANCIAL POSITION80
STATEMENT OF FINANCIAL PERFORMANCE81
STATEMENT OF CHANGES IN NET ASSETS82
CASH FLOW STATEMENT83
STATEMENT OF COMPARISON OF BUDGETAND ACTUAL AMOUNTS84
SUMMARY OF SIGNIFICANT ACCOUNTINGPOLICIES85
NOTES TO THE ANNUAL FINANCIALSTATEMENTS91
NOTES104

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