OMBUD COUNCIL ANNUAL REPORT 2024/25

PART A: GENERAL INFORMATION

According to its strategic intent and strongly supportive of the National Treasury’s reforms of the ombud system reflected in the February 2024 policy position paper: “A simpler, stronger financial sector ombud system”, the Council continued its drive to contribute to these reforms and appreciates the collaborative working relationship with the National Treasury in this regard. In anticipation of the upcoming legislative changes, the Ombud Council has facilitated, through its statutory engagements with the ombud schemes, the streamlining and strengthening of the existing ombud system in readiness for the legislative change. It is with excitement that we look ahead to the Ombud Council’s new and first five-year Strategic Plan for 2025 2030. It is a natural evolution of the above priorities, reflecting the greater maturity of the organisation and building on the successes achieved thus far. With the statutory obligation to promote public awareness of ombud schemes and the services they provide, the strategic thrust for the Ombud Council for the next five years will be on consumer education and awareness while fulfilling its overall mandate.

The achievements of this financial year are acknowledged with gratitude to the dedicated Executive Team under the stewardship of the Chief Ombud, Leanne Jackson, and with deepest appreciation for the sterling work of the Board and its Committees for navigating the growth of the organisation in an effective and efficient manner and ensuring good governance. A stable foundation now exists for the next phase of the Ombud Council’s development as it intensifies its focus on contributing to financial inclusion and strengthening the ombud system.

Ms Eileen Meyer Chairperson of the Board: Ombud Council

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OMBUD COUNCIL ANNUAL REPORT 2024/25