OMBUD COUNCIL ANNUAL REPORT 2024/25

PART A: GENERAL INFORMATION

8. ORGANISATIONAL STRUCTURE

T he governance and accountability structure of the Ombud Council resides with the Board, with the Chairperson of the Board as the Accounting Authority for PFMA purposes (section 175(3) of the FSR Act). The statutory functions of the Council, and its day-to-day management, are performed by the Chief Ombud, who in effect acts as the Chief Executive of the Council. The Board of the Ombud Council and the Chief Ombud are appointed by the Minister of Finance in accordance with sections 180 and 188 of the FSR Act. The Ombud Council is managed by a four-member Executive Committee comprising the Chief Ombud and three functional Heads. One Executive vacancy existed at

the start of the financial year and was filled early in the year. All remaining positions on the targeted organisation structure were filled during the course of the year. The Ombud Council, therefore, ended the financial year fully capacitated, in accordance with the organisational structure proposed in our Strategic Plan. It is important to note that in line with the operating principles set out in the Strategic Plan, the Ombud Council has adopted an intentionally lean structure to enable it to operate in a pragmatic, cost-effective, flexible and scalable manner. The illustration below provides an overview of the organisational structure as at 31 March 2025.

Figure 3: Organisational Structure as at 31 March 2025

EXECUTIVE AUTHORITY MINISTER OF FINANCE HON. ENOCH GODONGWANA

CHAIRPERSON OF THE BOARD AND ACCOUNTING AUTHORITY MS. EILEEN MEYER

CHIEF OMBUD MS. LEANNE JACKSON

HEAD OF REGULATION & OVERSIGHT MS. AVITHA NOFAL

HEAD OF OPERATIONS MR. SIPHIWE DUBE

HEAD OF FINANCE MS. DEVRANI MOONSAMY

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OMBUD COUNCIL ANNUAL REPORT 2024/25