OMBUD COUNCIL ANNUAL REPORT 2024/25

PART B: PERFORMANCE INFORMATION

MTSF PRIORITY:

2. ECONOMIC TRANSFORMATION AND JOB CREATION.

SUPPORT FINANCIAL INCLUSION INITIATIVES UNDERTAKEN BY OMBUD SCHEMES AND OTHER REGULATORS TO CREATE CONSUMER AWARENESS OF THE SERVICES OFFERED BY OMBUD SCHEMES.

OMBUD COUNCIL STRATEGIC PRIORITY:

OUTCOME

OUTCOME INDICATOR

TWO-YEAR TARGET (2024/25)

7. Enhanced consumer awareness of ombud services through Ombud Council support of awareness and education initiatives by stakeholders.

Active participation in awareness/education activities of schemes and FSCA as per stakeholder plan.

Ombud Council’s participation in stakeholder activities, as per stakeholder plan

MTSF PRIORITY:

2. ECONOMIC TRANSFORMATION AND JOB CREATION.

CONTRIBUTE TO REFORM OF THE OMBUD SYSTEM THROUGH PROACTIVE PARTICIPATION IN REGULATORY AND POLICY REFORM AND TRANSITION PROJECTS.

OMBUD COUNCIL STRATEGIC PRIORITY:

OUTCOME

OUTCOME INDICATOR

TWO-YEAR TARGET (2024/25)

Ongoing technical, regulatory input into stakeholder engagements. Transition plan exists and is being implemented.

8. The implementation of regulatory and institutional reform of the ombud system is well-managed.

Ombud Council to make technical inputs to stakeholder engagements. Transition plan in place.

1. BUILD A CAPABLE, ETHICAL, AND DEVELOPMENTAL STATE. 2. ECONOMIC TRANSFORMATION AND JOB CREATION.

MTSF PRIORITY:

EFFECTIVELY MONITOR THE PERFORMANCE AND COMPLIANCE OF OMBUD SCHEMES IN LINE WITH THE OMBUD COUNCIL'S STATUTORY OBJECTIVE (SECTION176).

OMBUD COUNCIL STRATEGIC PRIORITY:

OUTCOME

OUTCOME INDICATOR

TWO-YEAR TARGET (2024/25)

9. An effective supervision framework is in place to identify non-compliance or poor performance of ombud schemes.

Scheme performance monitored through on-site inspections carried out per Supervision Plan and Procedure Guide.

Number of on-site inspections conducted.

This section provides a high-level indication of progress toward the two-year targets for each of the above outcomes, with full details of achievements against 2024/25 annual performance targets set out in section 4 below. Please also refer to the service delivery highlights discussed in section 2.1.

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OMBUD COUNCIL ANNUAL REPORT 2024/25