OMBUD COUNCIL ANNUAL REPORT 2024/25

TABLE OF CONTENTS

GENERAL INFORMATION

PART A

1

1.

OMBUD COUNCIL GENERAL INFORMATION

2

2.

LIST OF ABBREVIATIONS/ ACRONYMS

3

3.

FOREWORD BY THE CHAIRPERSON OF THE BOARD

4

4.

REPORT OF THE CHIEF OMBUD

6

5. STATEMENT OF RESPONSIBILITY AND CONFIRMATION OF ACCURACY FOR THE ANNUAL REPORT

8

6.

STRATEGIC OVERVIEW

9

7.

LEGISLATIVE AND OTHER MANDATES

11

8.

ORGANISATIONAL STRUCTURE

12

PERFORMANCE INFORMATION

PART B

15

1.

EXTERNAL AUDITOR’S REPORT: PREDETERMINED OBJECTIVES

16

2.

SITUATIONAL ANALYSIS

16

3. PROGRESS TOWARDS ACHIEVEMENT OF INSTITUTIONAL IMPACTS AND OUTCOMES

26

4.

INSTITUTIONAL PROGRAMME PERFORMANCE INFORMATION

30

5.

REVENUE COLLECTION

39

6.

CAPITAL INVESTMENT

39

GOVERNANCE

PART C

41

1.

INTRODUCTION

42

2.

PORTFOLIO COMMITTEES

42

3.

EXECUTIVE AUTHORITY

42

4.

BOARD AND ACCOUNTING AUTHORITY

42

5.

RISK MANAGEMENT

46

6. INTERNAL CONTROL, INTERNAL AUDIT AND AUDIT COMMITTEES

47

7.

COMPLIANCE WITH LAWS AND REGULATIONS

47

8.

FRAUD AND CORRUPTION

47

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OMBUD COUNCIL ANNUAL REPORT 2024/25