2018-Ford-Explorer-Owners-Manual-

SYNC™3

Cell phone issues

Issue

Possible cause

Possible solution

You must switch on your cell phone and the automatic phonebook download feature on SYNC 3. Try switching your cell phone off, resetting it or removing the battery, then try again. Make sure you allow SYNC 3 to retrieve contacts from your phone. Refer to your cell manual. If the missing contacts are stored on your SIM card, move them to your cell phone's memory. You must switch on your cell phone and the automatic phonebook download feature on SYNC 3. Check your cell phone's compatibility. Try switching your cell phone off, resetting it or removing the battery, then try again. Try deleting your device from SYNC 3 and deleting SYNC fromyour device, then trying again. Always check the security and auto accept prompt settings relative to the SYNC 3 Bluetooth connection on your cell phone. Update your cell phone's firmware. Switch the auto download setting off. Check your cell phone's compatibility. Try switching your cell phone off, resetting it or removing the battery, then try again. • Go to your cell phone's Settings. • Go to the Bluetooth Menu.

The system says "Phone- book down- loaded" but my SYNC 3 phone- book is empty or

Limitations on your cell phone's capability.

is missing contacts.

This is a cell phone- dependent feature.

I am having trouble connecting my cell phone to SYNC 3.

Possible cell phone malfunction.

This is a cell phone- dependent feature. Possible cell phone malfunction. iPhone

Text messaging is not working on SYNC 3.

474

Explorer(TUB)Canada/UnitedStatesofAmerica,enUSA,Editiondate:201707,FirstPrinting