Playbook

CONFIDENTIAL

Table of Contents 

Our Mission Statement…………………………………………………………………………………………………………………………..3  What’s The Playbook?..................................................................................................................................4  Corporate Vision Statement  Our Partners.................................................................................................................................................. 5  Our People .................................................................................................................................................... 5  Our Goals ...................................................................................................................................................... 6  Our Values..................................................................................................................................................... 7  FAQ's  WHY THE CHANGE? .................................................................................................................................. 8  WHAT ABOUT MY ACCOUNT? .................................................................................................................. 9  GENERAL ................................................................................................................................................. 11

OUR MISSION 

“To be your best source in distribution

while making a difference in the lives of

our employees and partners.”

WHAT’S THE PLAYBOOK?  Since the acquisition of Arlington Industries in 2004, Carolina Wholesale Group has been managing two  large imaging supply and hardware distributors.  Since this time we have been supporting resellers from  two companies and consistently placing ourselves in competition with none other than ourselves  through sales and marketing endeavors.  Throughout this period of time we have seen many benefits of  this merger with the expansion of sales revenues, warehouses, product lines, and combination of  internal resources which have strengthened our wholesale brands.  Additionally, many of our  departments have combined between companies and have been working together in harmony for most  of the past decade.  We have continued to maintain the Arlington and Carolina Wholesale brands as we  understand the strength and value of their identities within our customer community.  In 2016, CWG  acquired Digitek Computer Products and thus added a third distribution company to the mix.  Over the  past two years we have migrated many of the internal functions of Digitek into the same business  software, e‐commerce platforms, and business practices that Arlington and Carolina Wholesale had  uniformly adopted and we now find ourselves at a point in which we could continue as three brands or  merge into one super‐distributor.  In early 2018 it was decided that we would merge the three distributors of Arlington, Carolina  Wholesale, and Digitek into the new brand ARLINGTON.  This change will allow us to focus our growth  around the single brand of ARLINGTON.  It is vitally important that the reseller community understands  that this is the combination of three companies into one brand and not two businesses going away and  leaving one.  Our marketing will be focused on sharing that message with our customers but it’s very  important that we all understand this philosophy as we engage those outside our business on these  topics.  Together, the three brands of Arlington, Carolina Wholesale, and Digitek will combine to offer  our resale partners the super‐distribution power of ARLINGTON.  The ARLINGTON PLAYBOOK was designed to provide all of us a company guideline on our mission,  vision, and corporate understanding of some of the questions we might expect from our employees and  valued resellers.  It’s very important that we share the message of strength, growth, and expansion with  the new rebranded ARLINGTON as we move forward and we hope the ARLINGTON PLAYBOOK will assist  you in this successful transition.

CORPORATE VISION 

“Create an experience driven by excellence.    Commitment to honesty and  integrity with purpose promotes trust.  Holding ourselves to a higher standard results in successful partnerships .”   

Our Partners  Providing our business partners with the most exceptional customer experience in office products and  supplies distribution.  We view our customers and vendors as partners in growth and our relationships  built on the foundation of integrity and faith.  Our work is never done; it’s continually audited for ways  to improve our processes.  We strive to be the most trusted, reliable, and best source for products as  well as your logistics and solutions partner for life.    The word “your” has been crucial to our growth since our company’s inception decades ago.  We have  been “Your Best Source”, “Your Partner for Imaging Products”, and “Your Business Growth Partner”  through our previous three distribution brands for a combined 100 years of wholesale business.  The  principle of creating the ideal customer experience is what we strive to accomplish with our business  partners every day.    We are strictly a business‐to‐business partner that will not infringe on your end‐ customer business .  We partner with industry‐leading vendors that are committed to quality and  excellence we expect in the products we ourselves personally use.    Our People   Within our company, we have a talented, creative, inspired team of employees committed to supporting  the American small business and as a result provide for our families.   Our experienced Team is  encouraged to share, learn, and grow with our company and see their ideas and efforts grow our  business.  We are proud of our long‐tenured staff within our organization which provides our partners  with experience un‐matched in wholesale distribution.  Training is continual and essential to maintaining  our level of commitment to our expertise in our field.  As a result, our staff is continually educated on  the latest in product innovations, marketing methods, and rapidly changing technologies.  We are  committed to being a long‐term employer and career destination for our Team members.

Our Goals 

Excellence ‐ We establish clearly defined goals so we can measure, grow, and drive success. This  provides our staff with a direct sense of purpose.  We remain committed to our 99.9% error‐free  shipping from our national network of distribution centers offering same‐day shipping on weekday  orders.  We offer blind drop‐shipping options allowing our warehouses to act as your virtual warehouse  providing our resellers with valuable, capital‐saving opportunuty with a diverse variety of product  categories available.  Flexibility is key to our mix of imaging supplies.  From top‐selling and hard‐to‐find  OEM supplies to third‐party alternative supplies, we provide the ink and toner solution for almost any  possible scenario.  We are a trusted distribution partner for many of today’s top manufacturers of office  equipment and we value our role as the representative of these brands with our customers.  Collaboration – We work with each partner to determine their individual needs and expectations.  Every  reseller is assigned a personal Account Executive to learn and grow with your business.   Our e‐ Storefront provides 24/7 access to all our products, pricing, inventory, and accounting details in addition  to dozens of digital marketing resources that are available to assist our partners’ sales and marketing  endeavors.  We provide countless methods for transactions from traditional phone calls and faxes to  customized data exchange.  Meeting or exceeding expectations and finding the method that best meets  our customers’ needs is always our primary goal.  Solutions ‐ We are continuously improving our solutions to meet the ever‐changing advancements in  technology and communication.  We provide custom‐labeling solutions from our distribution centers  that allow you to share your company branding on our alternative supplies.  We offer a dedicated  support hotline for our NXT Premium supplies in addition to our industry‐leading hardware technical  support line.  Our partnership extends into areas of sales and marketing with our Partner Pro Solutions  training and digital marketing resources.  When needed, we are committed to meeting your required  digital data options and third‐party data solutions for transactions.  Success – Our success hinges on our ability to make you successful.  Meeting or exceeding expectations  and finding the method that best meets our customers’ needs is always our primary goal.  We are a  business‐to‐business partner always seeking opportunities to help your business grow.  Our distribution  network is designed specifically to assist you in saving on freight, reliable shipping and rapid delivery of  goods.  Our e‐commerce solutions and product catalog are tailored to the needs of a purchasing agent.   Our experienced Team members are here to help you navigate the smallest and largest of purchasing  opportunities.  We consider ourselves an extension of our reseller and vendor businesses and are  committed to the experience, partnership, and integrity which results in victory.

Our Values 

Respect –  First and foremost our goal is to respect one another.  First, within our homes, offices and  communities and then expanding that respect for others to our reseller and vendor partners.  Honesty – Whether we are dealing with our co‐workers or our resellers and vendors, we believe the key  to building strong relationships that will stand the test of time is through honesty and integrity.  Leadership – We are all encouraged to be leaders in our various roles at ARLINGTON.  We will always  encourage this behavior and expect all our employees to develop and grow in their leadership skills.  Service – We are here to serve our reseller and vendor partners.  We are here to serve one another in  our offices.  We are here to serve our families and local communities.  By serving others our purpose  extends beyond ourselves.  Faith – We believe that we must be willing to take risks in order to grow.  Our decisions are rooted and  supported by the faith we have that together we can accomplish all things.

Playbook FAQ’s  WHY THE CHANGE? 

Q: Why did you make this change?  Why Arlington? A:  We have been managing the marketing, purchasing, and distribution efforts of Arlington Industries,  Carolina Wholesale, and Digitek combined for the past two years.  We feel that combining our efforts to  one focused brand will allow us to provide more programs, solutions, and services without interference  from our own competing brands.  The name ARLINGTON was selected as we feel it maintains the most  recognition of our three brands in the marketplace.  Q:   Are Carolina Wholesale and Digitek in trouble, been sold, or now out‐of‐business?  A:  No – None of the companies were sold.  In fact, Carolina Wholesale Group has owned Arlington  Industries since 2004 and purchased Digitek in 2016.  The decision was made to merge the 3 brands to 1  name to provide all reseller partners a focused approach to our valued services and solutions.  This  change has been announced in 2018 and will go into effect January 1, 2019.  Q: Was there a change in ownership?  A:  Larry Huneycutt has been the sole owner of the Carolina Wholesale Group (CWG) since 2000 after  being owner of Carolina Wholesale Office Machines since the early 1980's.  Larry has been the owner of  Arlington Industries since CWG purchased them in 2004 and has been the owner of Digitek since his  acquisition of them in 2016.  Larry Huneycutt has been and will remain the sole owner of ARLINGTON. 

Q:   How will this change impact my business? A:  You will begin to see new programs and enhanced products and promotional offerings as the new  blended ARLINGTON.   

Q: Will I be receiving the same quality of service I did before from CW or Digitek?  A:  Yes.  In fact, the combination of our three distribution brand will allow our employees to focus  programs to all resellers, provide more expansive vendor programs, and extend more valuable sales  resources to our customers than ever before.

WHAT ABOUT MY ACCOUNT? 

Q: Who is my Sales Representative / Contact with new Arlington? A: We understand our personal care and partnership with your Account Manager is one of the hallmark  strengths of ARLINGTON.  If you have an Account Manager of choice you should continue working with  them unless otherwise notified by them or ARLINGTON.  Q:   I have multiple accounts with two or more of your distributors, which account number do I use  now?  A:  If you've been doing business with two or more of our distribution brands previously, your Account  Manager will provide you more details regarding which account number to use moving forward. 

Q:   How will my pricing be affected by this change?  A:  This change should not result in any adverse pricing changes to your account.  Any unforeseen price  changes would most likely be the result of vendor/industry price changes. 

Q:   I had multiple accounts, will this change increase my credit line?  A:  Customers who previously had multiple accounts will now carry an aggregate credit limit.  

Q: Who do I contact regarding previous account issues related to my Carolina Wholesale and/or  Digitek accounts?  A:  We have combined our accounting departments internally so you can work directly with the  ARLINGTON accounting department regarding any open account issues from Arlington, Carolina  Wholesale, or Digitek. 

Q:   How will this affect my billing, invoicing, remit address? A:  Moving forward you will want to update your records to reflect the following remit address:                                               Arlington Industries  PO Box 601029  Charlotte, NC 28260

Q:   How will this affect my billing?  A:  You will still receive invoices in the same manner as you did before but from ARLINGTON.   If you use  EBill Express for eCheck payments you will begin to access this information here:                           https://ww2.e‐billexpress.com/ebpp/arlington/  Q:   Do I need a new username and password for eStorefront? A:  If you registered on the storefront.cwholesale.com or storefront.digitek.com, your username,  password, and account history will automatically be reassigned to storefront.arli.com January 1, 2019.  If  you are not yet registered for our eStorefront you can register online at storefront.arli.com today.  Q:   Are my Digitek Advantage account and points earned still active? A:  If you were participating in the Digitek Advantage program, your account and points balance will be  transitioned to the new ArliAdvantage program January 1, 2019.  Your username and password should  remain unchanged. 

Q: What changes will I see on my credit card statement if I place credit card order?  A:  Sometime before January 1, 2019 Arlington Industries, Carolina Wholesale, and Digitek credit card  transactions will begin to appear as charges by ARLINGTON.   

Q:   Are there any document changes I need to receive or submit from accounting?  A:  We will require a new Resale Certificate issued to ARLINGTON INDUSTRIES.

GENERAL 

Q:   Does this change affect the product offering?  A:  The product offering will continue to be enhanced by the vendor relationships established and  fostered by Arlington Industries, Carolina Wholesale, and Digitek over the past five decades.  We will  always look to enhance our product offering to meet the needs of our customers. 

Q:   Does this change effect your distribution center locations? A:  We are pleased to inform you that we are still offering same‐day shipping from all six of our national  distribution centers from California, Texas, Illinois, Pennsylvania, North Carolina, and Georgia. 

Q:   Have the Terms & Conditions changed? A:  Arlington Industries, Carolina Wholesale, and Digitek will have shared Terms & Conditions and they  will be listed on their websites.  Any changes to Terms & Conditions should be minor. 

Q:   How does this affect my handling fees or minimum order fees? A:  Any fees our current customers have seen before will remain the same for your account as they were  before as they will be ‘grand‐fathered’ and remain unchanged.  Moving forward future accounts will see  a handling fee of $2.95. 

Q: Where do I order online? A:  Our eStorefront e‐commerce solution is located at www.storefront.arli.com and should be  accessible to previous users set‐up on previous Carolina Wholesale or Digitek eStorefronts. 

Q:   Are you still offering the same government sector opportunities?  A:  Yes.  Please ask your representative about our Enterprise Opportunities for Government, Education,  and other potential bids. 

Q: What will happen if I send fax to Carolina Wholesale of Digitek numbers?  A:  All fax communications to previous Carolina Wholesale or Digitek fax numbers will be forwarded to  ARLINGTON centralized digital fax system and handled by ARLINGTON staff.

Q:   Can I still call the old Carolina Wholesale of Digitek 800‐numbers to reach you?  A:  All calls to previously existing 800 and local phone numbers will be automatically re‐routed to  ARLINGTON current phone system.  Please update your contact records to reference our official number  of 800‐887‐3040 and 847‐689‐2754 (847‐689‐ARLI.)  Q: Will you still receive and email if it’s sent to an employee at cwholesale.com or digitek.com e‐mail  address?  A:  All previous valid email addresses for old cwholesale.com and digitek.com domains will be forwarded  to employees and departments new arli.com email addresses.  Q: What will happen if I try to reach webpages at the old cwholesale.com or digitek.com websites?  A:  We will be forwarding all traffic to bookmarked or direct access to previously existing  cwholesale.com and digitek.com webpages to the matching page at the new arli.com.  Same process will  occur for those attempting to access storefront.cwholesale.com or storefront.digitek.com as those users  will be forwarded to active storefront.arli.com. 

If you have experience any common, reoccurring reseller questions that are not included in this version  of THE PLAYBOOK, please let us know by emailing marketing@arli.com .  Thank you.