DHP 2021-22 Catalog

TERMS & CONDITIONS

The only exceptions to our DHP Brand Supply Guarantee are Rx items, customized orders, handpieces and expired products. These items our exceptions as listed above. Important Notice… We reserve the right to modify or change our Terms and Conditions at any time for any reason without notice. Please visit our website to review the most current DHP Terms, www.dhpsupply.com.

Should the items be lost or damaged in transit, carriers require you file a claim directly with them. • After the returned item is inspected and approved as being resalable, a credit will be issued to the invoiced account. No cash refunds are given, however, some exceptions may be made for defective product or errors made by DHP. • Claims for order shortages or errors in shipments must be reported within ten (10) days of invoice date to be eligible for issuing a credit. No late claims will be considered. Exceptions… The following special, customized, personalized, or government-regulated items are not returnable under any circumstance: • Opened handpieces, small equipment, and custom- ordered equipment. Before opening a sealed item, please examine the label to determine you have received the correct item ordered. • Return restrictions may apply to non-stock items. Confirm details with your DHP Account Manager prior to ordering. • Personalized and imprinted items. • Opened computer hardware and software. • Hazardous, Rx, Amalgam and Sterile products. • Expired product. • Discontinued merchandise, equipment, parts and software. • DHP employs our manufacturers’ return policies in most cases. We will only grant full credit on items we can return to the manufacturer for full credit. • For x-ray film you believe to be defective, please call the manufacturer’s help line directly. Defective x-ray film cannot be returned to DHP. DHP Brand Guarantee… We stand behind DHP Brand Supplies by offering a 100% satisfaction guarantee. If you have tried a DHP Brand Supply and it is defective or doesn’t perform to your expectations we will provide a credit, refund, or exchange. It’s your choice. A few simple conditions apply: 1. Contact us toll-free at 800.626.2163 to explain the reason for the dissatisfaction and begin the return process. 2. Single unit purchases do not need to be returned for a credit to be processed. If you ordered more than a single unit quantity, you will need to follow these steps to obtain full credit: 1. Product(s) can be returned within 60 days of the invoice date and must be unopened. 2. DHP will assume responsibility for any common-carrier ground shipping or restocking changes that may apply. 3. Your account will be credited, a refund issued, or an exchange made once the return has been received, inspected and approved for final return by DHP. 3. If you believe the DHP Brand Supply to be defective, please process your return for full credit as follows: 1. Product(s) can be returned within 60 days of the invoice date. 2. Opened products must be returned in their original packaging, unmarked, and placed properly in its original packaging. 3. DHP will assume responsibility for any common-carrier ground shipping or restocking changes that may apply. 4. Your account will be credited, a refund issued, or an exchange made once the return has been received, inspected and approved for final return by DHP. DHP reserves the right to refuse any unauthorized returns.

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