Genuine Service Excellence Program Summary

PROGRAM SUMMARY Genuine Service Excellence

Thank you for partnering with ITU AbsorbTech as your industrial laundry supplier. We provide cleaner, safer solutions for industry. During our 80 plus years in business we have expanded operations to become one of the largest independently owned and operated industrial laundries in the United States. Servicing our customers through Genuine Service Excellence remains our focus. The team of professionals servicing your account is highly experienced with tenure unmatched in the industry. We build loyal relationships by listening to and following up on your needs. We appreciate your business and look forward to continuing to service your facility.

Jim & David Leef Third Generation Owners

Reducing solid waste streams

Your trusted source for managed programs

CLEANER, SAFER WORKPLACE Your one stop shop for a

ZERO LANDFILL

S O L U T I O N

We think our managed programs are the best in the industry - here’s why:

Solid waste stream elimination and environmental reporting is an important part of our customers’ sustainability initiatives. Our programs have a measurable impact in pounds of solid waste eliminated from landfills. Through the use of our SorbIts ® oil absorbents, Ultra TM family of towels, cotton roll towels, mops and laundering of your gloves and filter bags, your facility will:

1 Clean products are delivered to your facility for use again and again. 2 No waste is generated at your facility using our products. 3 We utilize state-of-the-art processes to recover fluids from soiled products. 4 Recovered fluids are beneficially reused in industry.

SorbIts ® Oil Absorbents SorbIts ® Safety Mats

TM

Award-winning Training Program - All our employees become certified in Genuine Service Excellence or Production Excellence. Our training program, AbsorbU, was recently ranked with Coca Cola and UPS as one of the world’s best. Experienced and Team-oriented - Our service team boasts an average tenure of over 15 years . We have a culture of working together as a team to service your account. Safety First - We follow strict adherence to your facility’s safety requirements and take pride in awards recognizing ITU AbsorbTech as a leader in safety excellence. Our current MOD rate (a key indicator of safety) is 0.73.

Ultra TM Print Towels

Ultra TM Shop Towels

Divert tons of waste from landfills and the sewer systems annually.

First Aid WHERE AVAILABLE

Garments WHERE AVAILABLE

Support ISO 14001 and other sustainability objectives.

Wet & Dust Mops

Cotton Roll Towels

Eliminate costly waste disposal and manifesting.

Our Environmental Engineer, Jodi Drew, is available as a resource for waste stream elimination, solvent recovery and compliance questions.

Office Floor Mats

Washroom Services

*Net Promoter Score is a proven method companies worldwide use to measure and improve loyalty. A 69 out of 100 is considered exceptional. 96 Current NPS based on customers’ ratings of ITU AbsorbTech and its services. Glove Cleaning Filter Bag Cleaning

We regularly review Service Excellence Reports with you to ensure we are transparent with your program. You can request reports related to solid waste reduction and solvent recovery results, program costs, usage and inventory reports, service records and past Customer Quality Visitation Reports. Did you know?

Customer Response Center? Have you used our

Speak to a live person

„ „

„ „ Empowered to answer questions and manage your requests quickly. „ „ 85% of all customer requests fulfilled immediately „ „ Available by phone at (888) 729-4884 or by email at CRC@ITUAbsorbTech.com

Val, Margaret & Carolyn Customer Response Center Team

A Leader in the Industry ITU AbsorbTech is recognized locally, nationally and internationally as a leader in safety, environmental management and training.

2015 Award Winner

LTL Delivery Service ITU AbsorbTech Route Service ITU AbsorbTech locations Servicing all of the United States

FAMILY OWNED & OPERATED SINCE 1930

ITU AbsorbTech is owned and operated by the Leef family now in its third generation of ownership. Brothers Jim and David Leef are committed to continuing the company’s historical tradition of Genuine Service Excellence, process and service innovation, and community involvement.

Customer Response Center (888) 729-4884 ITUAbsorbTech.com

4.9 eeeee

All products processed in our ISO 14001 registered facilities. Our South Bend, Ind., processing facility is also registered to ISO 9001.

©2018 ITU AbsorbTech, Inc.

GENLIT22 (10-18)