Cisco IP 7960 Phone Help.fmb

Chapter 3 PlacingaCall andOther BasicPhoneTasks

MakingTelephoneCalls

• To put a call on hold, press the Hold soft key. • To return to the call, press the Resume soft key. • If multiple calls are on hold, use theNavigation button to select the desired call before you press Resume . • Ifmultiplecalls onmultiple lines areonhold, press the line button for the line towhich youwant to switch and use the Navigation button to select the desired call. Press Resume . If you cannot use the Navigation button because only one line displays on your phone’s LCD screen, press the line button next to the call that youwant to resume. If your phoneopens anew lineat this point, press the EndCall soft key to return to the desired call.

TransferringaCall

Follow these steps to transfer a call to another phone.

Procedure

During a call, press the Trnsfer soft key. This puts the call on hold.

Step 1

Dial the number or office extension towhich youwant to transfer the call.

Step 2

When it rings on the other end, press Trnsfer again. Or, when the party answers, announce the call and then press Trnsfer . If you are using a handset, hang up. If the party refuses the call, press the Resume soft key to return to the original call.

Step 3

Step 4

RedialingaNumber

To redial themost recently dialed number, press the Redial soft key. Doing so without lifting the handset activates the speakerphone or headset. To redial anumber from a lineother thanyour primary line, select thedesired line button and then press Redial .

Cisco IPPhone 7960 and 7940SeriesUserGuide

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