Cisco IP 7960 Phone Help.fmb

Chapter 3 PlacingaCall andOther BasicPhoneTasks

MakingTelephoneCalls

Call pickup and group call pickup are optional features configured by your system administrator; your phone does not support these features by default.

Note

How toPickUpCallsWithinYourGroup

Call pickup allows you to pick up incoming calls within your own group. A “group” in this sense is any consolidation of Cisco IP Phone extensions, as defined by your system administrator. For example, your groupmight contain co-workers in neighboring offices or cubes. Activate call pickup so that an incoming call delivered to another extension in your group rings on your extension.

Procedure

Press any available line button on your Cisco IP Phone.

Step 1

Press the PickUp soft key. The call now rings on your phone.

Step 2

Answer the incoming call.

Step 3

If there ismore thanone incomingcall involvedwhenyouactivatecall pickup, the first unanswered call will ring at your phone.

Tip

How toPickUpCallsOutsideofYourGroup

Group call pickup allows you topickup incoming callswithin your owngroupor in other groups. A “group”might contain co-workers in neighboring offices or cubes. Youmust dial the appropriate call pickup group number when using this feature. A call pickup group number is provided to you by your system administrator.

Cisco IPPhone 7960 and 7940SeriesUserGuide

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