2018-Navigator-Owners-Manual

SYNC™ 3

AppLink issues

Issue

Possible cause(s)

Possible solution(s)

My Android phone is connected, my app(s) are running, I restarted them, but I still cannot find any apps. My iPhone is connected, my app is running, I restarted the app but I still cannot find it on SYNC 3. I have an Android phone. I found and started my media app on SYNC 3, but there is no sound or the sound is very low. I can only see some of the AppLink apps running on my phone listed in the SYNC 3 Mobile Apps Menu.

There is a Bluetooth issue on some older versions of the Android operating system that may cause apps that were found on your previous vehicle drive to not be found again if you did not switch Bluetooth off.

Switch Bluetooth off and then on to reset it on your phone. If you are in your vehicle, SYNC 3 should be able to automatically re-connect to your phone if you press the "Phone" button.

Unplug the USB cable from the phone, wait a moment, and plug the USB cable back in to the phone. After a few seconds, the app should appear in SYNC 3's Mobile Apps Menu. If not, "Force Close" the application and restart it. Increase the Bluetooth volume of the device by using the device's volume control buttons which are most often found on the side of the

You may need to reset the USB connec- tion to SYNC 3.

device. The Bluetooth volume on the phone may be low.

Some Android devices have a limited number of Bluetooth ports that apps can use to connect. If you have more AppLink apps on your phone than the number of available Bluetooth ports, you will not see all of your apps listed in the SYNC 3 mobile apps menu.

Force close or uninstall the apps you do not want SYNC 3 to find. If the app has a "Ford SYNC" setting, disable that setting in the app's settings menu on the phone.

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Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201708, First Printing