2003 Best Practices Study
Analysis of Agencies with Revenues Between $1,250,000 and $2,500,000
How Time Was Spent: Selling New Business (New or Acct Rounding)
10.0%
Marketing (Placement)
7.0%
Claims Processing Customer Service
10.2% 69.0%
Administration
3.8%
How Time Was Spent
3.8% 10.0%
7.0%
10.2%
69.0%
Selling New Business (New or Acct Rounding) Marketing (Placement)
Claims Processing Customer Service Administration
CSR Summary
Average Book Serviced/CSR (Commissions)
Average Pay as % of Book Serviced
$600,000
30%
$500,000
20%
$400,000
$300,000
10%
$200,000
$100,000
0%
Commercial P&C
Group L&H Personal P&C Multi-Line
$0
Commercial P&C Group L&H Personal P&C Multi-Line
Average Top 25%
Average
TECHNOLOGY PRODUCTIVITY
Information Technology FTE
Average
Top 25%
Number
0.9 3.0 0.3
High Low
Total IT Payroll Expense ($)
$31,866
$54,726
As % of Total Compensation Expense
2.7% 1.7%
As % of Net Revenues
Page 51 2003 Best Practices Study
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